Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petshophome.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Anthony J.
As usual great I recommend
Virginia K.
Good Goods thanx
Patrick A.
Good one! Happy with my shopping and my pancakes too. No food is lost and it works perfect
Théo M.
Perfect as usual thank you
Caro G.
Have there all 14 of ordered. Product works well.
Артём Н.
Everything is very high quality and fast. Shop recommend.
Emilly C.
It’s very well constructed: fine crafted. It works out well. I recommend it.
Jessica S.
All Bestens. vielen Dank
Joan C.
Perfect as the photo. They love it.
Emily M.
Very good quality, I am happy.
岡本 海.
Band heigth from, though the full entereth uttermost まえ おち to. the ょうじきいらないかな
Margarida A.
Good product, size XXL is a little big for my cage but fit well, easy to Assemble, easy to take the shells and put more food, fast delivery
Silvia S.
Perfecto
Jorge V.
It came pretty fast and it looks pretty good, to have it look like tomorrow to my Forpus
Mathis M.
Cool feeder
Gregorio I.
It looks like a new one, see how it goes.
Андрей С.
Delivered to the Sverdlovsk region in 17 days. The photo corresponds, with the appearance of strong. Packed in one layer of navel and everything, but did not suffer during shipment.
Nuria M.
I recommend it is perfect and it works with quality.
Luis F.
fast shipping and excellent item
Alexandre P.
Super delivery in 10 days. As usual very satisfied and practical
Angelina L.
Really the top of the top. Adjustment screw according to seed type. I love it!
Надежда Ц.
The product is of very good quality. it immediately realized how to glue it. we recommend
Marc S.
Excellent!!! Very good product. I didn’t think it had such good quality. Good store, good communication and arrived sooner than expected.
Анатолий И.
It’s whole. Parrots as long as belong to the feeder suspicious
Трофим С.
The goods arrived in 21 days. The packing is not very reliable, it was slightly damaged, but the goods without damage. The product corresponds to the description. Seller recommend!!!
Pauline P.
Well received it is my second order I recommend store serious packaging super!
Lorenzo P.
Highly recommended store. Fast shipping. Problem with mail Spain. Delivery delay
Дмитрий О.
Delivery is very fast. I liked the feeder (I download it for the second time). Thanks store