Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petshophome.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Louis R.
Thank the store for the fast delivery. The boots are beautiful, but with the size was wrong. Recommend seller
Gabriela Q.
I bought size M for a shi-tzu and it was small. The material is good.
Назар У.
Спасибо
Brandon J.
A little small, but the quality is good
Stephanie M.
They were small to my dog but the quality is excellent. I’ll order another one in one size.
John W.
The store got the wrong number but I send everything very fast and the product exactly the same
Артур Ш.
OK
Randy B.
Very cute, one size m for poodle I’m right
Walter P.
Good boots, sizes match
Madison W.
my fur baby loves them
R.
Very nice shoes I love them fit my Shih Tzu very well
Богдан Е.
M on Spitz bolshevat .. but it is more convenient to wear
Christina M.
Super. Size m is my 3 kl yorkshire doggie. Size s doesn’t fit
Cynthia B.
Too small the size S. To my 3 kl yorkshire doesn’t look good
Мирослав Т.
ботиночки классные, но на тойчика не подходят((
Катерина Т.
Cool boots, but for a cat heavy boots, I do not know if he can walk.
Jeremy D.
Arrived at the corresponding time
Michael K.
Love them
Sharon S.
Fits very well
Давид С.
I ordered already their shoes for dogs and past shoes were made of another material. This time from thin rubber, when I teach it, the rubber is slightly stretched so that even the claws shine through
Валентина Ч.
Descriptionthe shoes correspond, the order came quickly within two weeks. Packed well, the shoe is amazing, but one missing-we did not guess with the size, US s Small, on a toychik weighing 3,5. With the store did not communicate, thank him very much for the parcel. We liked everything-I recommend
Светлана К.
Thank you for the fast delivery and excellent quality! On York 4 kg just. The goods came earlier for 10 days, tracked to the destination! Seller recommend. Good luck and prosperity!
Игорь П.
On York 2 kg S is perfect. Bought previously black, very well fixed on the foot. It came quickly
Jean R.
Super size S for my yorkshire
Алиса Я.
Spitz one-year-old!
Марат Д.
Good such, dog liked
Teele V.
My dog weighs 15 kg, bought l Small
Rocío V.
The shoes are of excellent material but the measurements are inaccurate, I asked for a size m for my lulu pomerania and it was left dwarfs.
Fernando M.
Very nice
Rose F.
I think it’s not ka size but they look good