Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petshophome.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Святослава Бублик
Well sewn, the cat first ran out of it, then came down. Minus-while strong smell.
Елена Д.
Everything is fine! A good bag, I took for 2 small dogs
Ян Ц.
I took a big one, for a kitten 4 months huge, there will be two more. For a cat, probably worth taking a smaller one. Quality at altitude.
Tom v.
Delivery was super fast. I am verry happy with this bag. Feels firm. I haven’t tried it yet wit a pet because im going to take my kittens home in 4 weeks 🙂
Альбина М.
Классная сумка.
Татьяна Ю.
Thank you very much, quality thing. For cheyhuashki weighing 2.500 the best option.
Werner S.
Got it very fast! Love the bag!
Eugene S.
It’s perfect. I love it. Durable and of good quality. Worth it
Victoria C.
Good doggybag for small dogs, and you can have it on the flight.
Nina M.
Nice product, very compact. Good finish
Mildred B.
Perfect. 2 spitz, both ~5kg. enough space for both of them.
Мирослав У.
The goods were sent very quickly (a couple of days). The bag is good, but the smell of business Chinese plastic has not weathered for a week. Cats liked it, but because of the smell they stopped entering it, they had to put it on the street (maybe quickly to air). For transport, the smell is not an obstacle. In size, for a regular cat, you could take a smaller bag. The bag took a large one, the sizes correspond. Opens three sides and a cover, the weight of the cat withstands. In general, I recommend. Inside the litter, something Tipo piece of laminate.
Bernardo M.
Excellent!!! I’m very happy with my acquisition!!!
Алиса Ж.
A wonderful bag!!! The order came very quickly, in 11 days!!! Thank you store!!!
Оскар А.
The bag is huge, 5 kilograms cat can smooth divorce in it
Mariano L.
Buena calidad. Es el segundo pedido que hago. Bolsa de gran dimension, mis gatitas van comodas. La recomiendo
Tessa P.
A very good dog carrier
Пётр Ф.
Excellent carrying, huge!!!
Megan H.
The last one arrived today. Thank you
Рената Т.
The bag is good, big-just for Bengal! But the stink of her is just a bug! While left on the balcony, it can fade!
Галина Х.
Bought for two toychikov for 2,200 kg. Well suited, but while in shock. The bag is large and heavy enough. The order came instantly to stop.
Наталья Х.
The order was made on March 2 came the goods to the store Pyaterochka on March 11. Carrying Super. The only thing is the smell, but I think it will fade. Parameters all match, same as the store. Lightning all in working order. And most importantly, the Lord seemed to like it. To the seller many thanks for the good quality of the goods and for the fast delivery.
Катерина М.
Отслеживалась хорошо, качество отличное
Александр П.
Comfortable, reliable bag.
מאיר א.
Great bag.
Павел И.
Very cool bag. I bought the second one for the second dog. Thank you store!
Сабина А.
Smells like chemistry, threw it on the balcony for ventilation. Large, roomy, for 7-month Maine Kuna-more than free ..
Sander F.
Very satisfied with the goods, everything corresponds to the description, a quality thing. Carrying is large, for my cat for 8 kg even spacious, so for small dogs just right.
Gary J.
The order was delivered about 40 days to Kazakhstan, but in the conditions of the pandemic I think it’s normal. The quality is excellent size just for a large cat or a small dog, all locks work, everything opens, it is convenient that the cover is removed on the litter for washing and caring for. Very satisfied with the purchase.
Адам Д.
Very high quality, exactly sewn. Looks expensive. Zippers are good, not tight. Dogs with zippers are iron. Carabiners are plastic. Delivery in time. Tracked at all stages.
Инна Ю.
Great carrying. The cat 5.5 kg is placed. For summer, an indispensable thing!
נוגה ב.
Bag Super!
Óscar D.
I think it’s great my cat is going to freak out. Very padded and very good packing. Fast shipping.
Анжела Т.
Excellent bag, came quickly. Two toychikov for 2 kg. Bringing to the car is very convenient. If on a trip, and they will have to sit there for a long time, it is better to order a big order. We have this size approached. Later I will do and add a photo, now it is ventilated, as there is a smell of a new thing.