Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petshophome.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
E***e
Perfect more than to see if it’s effective
M***a
commandée le 24/08 reçue le 04/09 au top très contente de mon achat
C***.
funciona, y el tamaño es el adecuado 40×50
I***n
Very good product! Super convenient to clean the litter. Aesthetics go everywhere. Extra quality is really solid. I recommend!: D
F***r
Product conforms to the description, arrived well packaged and protected. Reflection made the 30×40 cm is a little small, if it was to redo I would take bigger
Customer
Very beautiful aesthetically and retains the litter well compared to a simple carpet.
J***j
Very practical, from the first day we see that the litter gravels are well held in the carpet, there are plenty less everywhere, thank you! Received in 8 days from China to France!
M***s
Top product! Having a “powder” litter was always a problem not to have everywhere and this rug does its job very well! He arrived very quickly. Thank you
K***c
Everything is perfect. Product is the same as in the description. Came bot so fast, but it’s good thing.
U***i
Mat very useful, reduced the shedding and dragging around. D’animali stores don’t compain.
Customer
Looks like good quality. Fast delivery. Thanks to the store.
R***s
Very waterproof, super litter gravel there are no more on my floor finally a super litter mat it absorbs really well
I***a
For a long time I wanted this for space in front of a cat’s toilet, otherwise, the filler or sawdust throughout the toilet room is very fast. The idea of the rug is interesting, let’s see how in reality it will be.
B***e
Impeccable, perfectly matches my expectations
V***o
Delivered to Kyiv Ukraine in about 4weeks which is very fast. Quality is good and colors and design just exactly as on photos. Looks very good, material is Ok. Really like the product and recommend it a lot!
C***t
Very happy. As described. Right now it works pretty well. The gravels fall into it and do not go all over the house. I recommend it.
L***h
The mat came in about three weeks. The size is approximately according to the description. Consists of two surfaces-a bottom, solid, slightly rubberized, and a top of a rubberized mesh, where and shake the particles from the cat litter.
A***h
Mat checks in use, collects cat litter and helps maintain purity
C***t
Sturdy and beautiful mat to for the litter box to use