Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petshophome.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ruth B.
The fabric is thick and very soft. Sizing was accurate. Love the loops for the back legs so the sweater does not shift. Arrived quickly and with no smell.
Катерина Б.
Advise
Thomas W.
Nice but my cat won’t let you place it jajajaja
Анжела У.
на 3 кг размер 10 идеально
Wim v.
A good sweater of Nahua 2.800 took 10 prdoshel like a glove.
Roberta P.
Very nice and good quality!
Ольга О.
Хороший
Зина Н.
Excellent store, excellent product, excellent prices, very fast delivery, I recommend!
Wayne M.
Thanks
Ярослава Ж.
Отличный свитерок для моей собаки. Размер 10, собаке – 1,6 кг. По спинке лёг идеально. Красиво облегает корпус, нет провисания. Рекомендую
Роза Л.
Thank you. A good blouse is not the first time I order. There are no foreign smells or defects. Color is good. Drawing is good. Worth your money. Shipping fast. In general, I liked everything very much.
Maryna K.
Nice, well uszyty sweater. I am glad. Recommend. Only what color deviate is navy blue.
Wawrzyniec W.
Thick, nice material. Nice pattern. Size S is very small. Better immediately take about size larger. Fast shipping.
Justin G.
Perfect for dachshunds! Fully covers their long backs. there is little straps for their back legs? I will cut those off but love it!
Janet H.
Beautiful Beautiful, estupenda buy
Clément B.
I love it, I will take it in all the colors super small sweater that goes perfectly to my Sphynx, I put a little under sweater below when it’s very cold, my cat is 4kg500
Георгий В.
All fit
Amanda W.
I arrive fast to chile, the material is good quality and the exact color to the pictures, I loved it!
Зинаида Б.
19.03 ordered. 31.03 took it at the post office, all very quickly. The color is very bright. I ordered the photo turquoise, but the dark green came. Unfortunately, the cat got mad already at the stage of dressing! I didn’t. According to the size everything is super, the weight of 2 kg took 8. the quality is super.
Katherine R.
The very nice truth, I just hope you get into my cats because they’re fat.
Nikita K.
Come quickly. The goods are excellent! Thank you!
Mia M.
Very good, soft! The size approached perfectly, on a kitty.
Keith P.
So CUTE CUTE CUTE!!! They Look SO Cosey!!!
Марина Е.
Measured in size, turned out to be small
Peter M.
Thank you! I’m very satisfied!
Maggie L.
It’s so cute! Buy several!!! Perfect for Sphynx !!!
Дарья Е.
There is doubt that yarn 100% cotton. In the rest all is well, neat knitting, 12 size approached the cat 12 years, weight up to 3 kg