Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petshophome.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Robert B.
Pieskowi Sie like. Very good.
Paulina W.
Super quality, good workmanship. WITH early chemical smell that second day receded. Doggy happy there sleeping.
Amber H.
Great pet bed. fast delivery
Марія Б.
Cat liked the house. New mail delivered to Ukraine
Настасья Р.
Thank you)))))
Kathleen V.
fast delivery
Margaret R.
Super cute my dog loves it
Diane B.
Thank store for shipping and its protection, little dog and I satisfied.
V.
Buenísima calidad y ha llegado muy rapido
Ivana Z.
Odlicno, Velikost for mojega jazbecarja. Vecji ne bi SEL noter
יעל ג.
XL size is perfect for small dog 🙂
Anna D.
sensational stall, I recommend it
Анатолий О.
Everything is fine, the goods were delivered by The Courier. The goods were tracked, delivery three weeks in Krasnodar territory.
Barbara V.
We ordered the Large one, but the size is not as we expected. It’s very small. So when the puppy grows up it will not fit anymore. Pity for this price!
Damian H.
Alles bestens, immer wieder.
Aaron P.
He arrived quickly and in good condition. Good material
Clara M.
Was very quick to solve my problem.
Alicia M.
muy bien
יהודה ש.
Двер for the animal is very small
M.
For the price it’s good.
תמר ו.
Excellent goods As in the picture Good qulity Fast Delivery
Mélissa R.
Very cute, arrived quite quickly, well packaged, easy to assemble closure all around the roof.
Kajetan K.
Such as the description super beautiful girls very fast pack przyszla dziekuje
Mathilda L.
Looks very good. Unfortunately it smells unpleasant.
Diogo C.
Excellent!!!! Very well made! Rugged!!
Antonio V.
Pretty flimsy!
Brandon E.
Nice house
M.
All right, very satisfied, fantastic quality ratio, much better than other Internet page, I recommend and perfect delivery, on time
Герман Ф.
The house is cool. He liked our York at once. Delivery to Moscow month. A separate fi want to say in the direction of courier service DPD. Couldn’t deliver for two weeks. Katali in Moscow house for two weeks. They themselves canceled the delivery and after a call to the call center, they said that the cancellation on my initiative. It’s not clear what, of course. Because this delivery service does not burden itself with calls to the client. Come on. The most important thing is that we finally got our house intact. It is very soft. And there was a smell. Gone fast.
Елизавета С.
Качество хорошее
Leonor A.
Conforme descrito e entrega rápida.
Emilie D.
Very satisfied, super quality. Good store
Arthur C.
My 5 month chihuahua adores! Ever since his new little house came in, he went in and now he sleeps there quietly. 🙂
Lauren S.
good
Eryk D.
ok