Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petshophome.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Victoria G.
Very high quality and beautiful vest, but does not correspond at all to the size, small for York. I ordered M size.
Николай С.
I’m buying for the third time since baby Maltez grew up. As always fast delivery, quality is super! York and Maltez 27,28 cm on the back.
Federica C.
Shoes very small. Take two sizes in then.. Though very cute and beautiful
Onufry D.
Sliczna jacket. V miniature 2kg rozm.M is OK. Fast shipping. Ordered 24.01 to Poland happened 12.02 recommend
Gustaw K.
Fantastic ubranko for dog size consistent with the description, for my Shih Tzu wzięłam size XL -6.5kg, dlugosc ok.40cm, Cage ca 50cm. Damage only, with under brzuszkiem ubranko is not longer and unfortunately at the end of a little off pulls and comes out lining, but and so highly recommend. Not kontaktował the store shipment dotarła to Holland in approx 2tyg 🙂
Tadeusz D.
This juz my second ubranko from this store, very fast shipping (2tyg to Netherlands), size consistent with the description, great quality, highly recommended 🙂
Kajetan S.
Bolero cool but size a lot smaller than standard and for this damaged beads for uszkach, the one in general was not.
Валентина М.
Everything coincides with the description, the waistcoat is super, everything came up. We are happy and already walked in it. Thank you store, recommend
Diana A.
Beautiful, thank you
Ewa K.
Very pretty and elegant jacket 🙂
Оскар И.
I really liked it!!! Especially delivery, about 2 weeks (to Moscow!!)! Quality is super! Dog puppy Chihuahua (6 months), weighs 1.500-size M! At whom the dogs are closer to 3 kg, I advise to take L and XL, as a little malomerki, but in the chest and neck, wide enough, I will post the measurements Thank you again to the store!!! I will order more!!!
Ольга Давиденко
Very satisfied with the jacket, the goods were quickly delivered
Carol K.
Ordered 2.5 weeks ago. Really fast shipping. Product itself is a bit too big for my 4 kg yorkie. Quality is pretty good, but the pin on the ear looks ruated. I’ll order more from this store soon.
Nina S.
Absolutely beautiful item! Very high quality. Received in only two weeks! However I’d recommend to order min. 1 size bigger than usual. I ordered M for my smaller chihuahua and L for bigger one and they fit.
Timothy G.
On York 2,5 kg the size approached perfectly. The order came quickly. The only negative-thin, this firm I ordered earlier, was very warm, it’s a pity that they do not release any more.
Рoмaна Давиденко
The size is small. The rest is OK
Heather A.
It was fair to him, dachshund dog 10kilogamos, size xl. It took approximately 20 days to describe it. It comes with a nice packaging.
Сніжана Гриценко
The goods were delivered to Ukraine quickly in 14 days. The quality of the yolk is excellent. a little did not guess with the size ordered on York L but we need m. I will order another one, but less size. Thank you very much to the store for his prompt work.
Полина К.
Excellent waistcoat, very good quality and interesting design. The goods received very quickly, thanks to the store. On чихуахуа 2,8 kg. Approached the size of M.
Адам Е.
Very high quality, size in size, everything is fine
Jakub M.
Very nicely made, but you need to take size bigger.