Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petshophome.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Phillip M.
Several times they changed color with the store, because each time they did not turn out to be the one I chose, in the end they were only yellow and they are beautiful! The only thing left to teach our girl to them ..
Олексій Б.
Доставка быстрая. Товар супер. Рекомендую.
Susan R.
It’s OK!
Світлана З.
The quality of the shoes is super! I’m very happy! Mega shipping fast
Алла В.
Quality corresponds to the description, the dog is happy!
Сабина О.
Lovely boots. York 2,8 kg fit 2 size. I’m not buying it for the first time. Almost all the colors were collected.
Майя А.
Excellent shoes, I buy not the first time. Shipping fast.
Carolyn H.
Very nice boots, it’s second time I’m ordering here.
Howard W.
Cool!!!
Jane W.
ACIU viskas puiku!
Megan W.
Am ordering for a third time, very good quality. Size for Yorkshire terrier is perfect.
Sharon W.
Excellent dummies, I order not for the first time. Thank you.
Ульяна Е.
Amazing beauty boots, she herself would have worn, but it’s a pity that not mine, I think that we will wear them in damp weather in the autumn, and maybe in the summer.
Joe S.
Successful model, I order not for the first time. Thank you.
Зинаида Ч.
Super but take on size larger
Денис Л.
Delivered quickly, boots on York 2,7 kg size s came up perfectly.
Наталя Гриценко
Small. I did not guess with the size.
Инесса К.
I order not the first time. Now here are the red ones. I like that in wet weather the legs remain dry. Color saturated. Description exact. Velcro keeps well. Thank you! Delivery also pleases.
Валентин С.
To St. Petersburg reached the parcel in 3 weeks. Ordered 16.03, received 03.04. Shoes are not bad. On the Toka took the smallest, the size seemed to fit.
Лина Б.
Very fast delivery to Moscow, in just 2 weeks. Thank you
Станислав М.
I order from the store a second time. The first shoes served two years, although they were already cracked)) delivered very quickly.
Жанна Д.
Thank you very much, came very quickly. Boots are just super)))
Оксана В.
Pretty, beautiful. It’s good to hold on to your feet. I order the second time, the first time did not guess with the size. Delivery-1.5 months. Recommend!
Леонид Я.
Thank you to the store, the goods correspond to the description.
Зина К.
Заказывали на той пуделя (размер 2) все подошло. Все классно как на фото и в описании. Спасибо продавцу.
Иван Н.
Shoes Och. liked, ordered the size 3 on the Bishon Frize 6 months, unfortunately, small.
Филипп Я.
The shoes are super. Took already 2 pairs
Juana R.
I liked them very much.
Василий Г.
Boots of excellent quality, we order a second time, the dog runs in them as if without shoes. After walking, the legs of the dog are dry. We had time to walk in them both in the snow and in the puddles. The store sent the order immediately, I highly recommend this seller and this shoes for your faithful friend!
Арина Ю.
Excellent shoes. The baby goes well in them and even plays. Thank you store for fast delivery
Денис М.
Fast shipment and fast delivery. Shoes size correspond. The only moment-upset quality .. On the nose, the lining with an untreated edge and the material of the boot itself is very soft. Lining in the shoe (fur), some pieces and if slightly pull, then stretched and on the sole visible glue, which was glued. Previously ordered from another store (now they have ended), the quality was much better. Let’s see only next year as they will be in sock…
Марія Д.
The parcel went relatively not long, with the store did not communicate, the shoes are so cute, to the touch the boots are soft, well fixed, all neatly stitched to our fur, ordered 2 strictly on the size grid, but apparently it was necessary to re-insurance for a larger size, and so I liked everything, We will order more from this seller.
Christian O.
Thank you. The quality is excellent. All ACC in the description.
Drew T.
thank you very nice and good quality.highly recommend.
Анжела Н.
сапожки великолепные! Хозяйка весом 2,5кг. бегает в них не спотыкаясь, Крепятся к лапке хорошо, но привяжу на резинку на всякий случай) продавцу спасибо))))
Austin M.
спасибо за ботиночки, очень удобные, той-пуделю подошел размер S. качество хорошее. как будут носиться покажет время, но думаю проблем возникнуть не должно
Владислав Л.
Boots are good, came quickly, I recommend the store,