Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petshophome.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Peter J.
so far we are satisfied with everything thank you!
J.
Cats are curious but still don’t drink. It’s only the first day, I’m sure they’ll adapt right away
Рената В.
A black cord is attached to the white drinker! Where are their eyes? You can change only if you disassemble the water and solder the cord. Can’t you do it normally? So that you can replace the cord by yourself, for example?
Nerea G.
It’s as described, and if you drink water the kitten much more than on the plate. Recommend 100% 100
M.
I received it very well.
Олекса Б.
Great Fountain. The sensor works normally. The cat is happy)))
Ян О.
Everything works fine with a motion sensor. The cat is immediately filled. Now the Crane does not open at least.
Marcos M.
Nice fountain, water comes out fresh and you can change the jet as you put the flower or not. Cats like it. Keep in mind that if you go s for days and the light goes away cats will have no water.
אבנר ד.
very Good! And Very Fast!
אבי ר.
This arrived super quickly, and my cats are really happy. Thank you, Seller!
Дмитрий Ж.
Quiet. Works well. USB wire is quite long. With a little light. The cat is interested, but does not drink much from there. The box was a little crumpled.
Salvador R.
Everything is perfect. Product quality and fast shipping.
Óscar D.
My cats like it, good product and great price
Gerard d.
Works perfect makes no sound
Carmen B.
Meine Katzen sind sofort hingegangen! Sie liegen den Trinkbrunnen. Habe bereits einen weiteren für eine Freundin bestellt.
María H.
It’s beautiful and works very well. I didn’t put the filter in because it’s for a gift and I didn’t want to wet it. The sensor also works perfectly.
Francisca M.
It works very well, the only negative is that the time that works with the sensor is very short and cannot be increased.
תומר ה.
Очень классный, очень тихий! Заказали,тк собака болеет и пьет только проточную воду. Кошки уже оценили 🙂 яочень довольна,дошло за 2,5 недели
Nicole A.
Very satisfied. The order came quickly, well packed. Works really quietly. Cat also liked. Advise.
Jonathan H.
+ Good quality + Very fast delivery + Works
Emilio M.
My cat doesn’t like it…
Santiago M.
It is as stated in the description. Very easy to ride and clean. The only thing that doesn’t convince me too much is the LED light that carries
Katherine V.
Thank you store! A lovely drinker. Everything works. I will order more
Raúl R.
la fuente y la luz led funcionan cuando se conectan directamente a la red. pero cuando conecto el sensor de movimiento de infrarojo no funciona . el proveedor me pidio que le mandara un video a su correo que ya he enviado . espero que me envien un nuevo sensor. gracias un saludo
Маргарита В.
Thank you!!!
Mathieu R.
Really great
Виктор У.
Cats are happy, cut first a few circles, then scared when turned on from movement. Now they drink with pleasure. With the sensor it is convenient if you leave home for a couple of days-our bowls flip. Suitable for those pets who love that there was a stream of water, and those who have several cats-our must be at the same time, in another way.
Mélanie F.
Frankly great the only downside is that my cat watches the water flow and ‘did not understand that he could go to drink
Денис Ж.
+красиво светится в темноте -кошка игнорирует
Adorján S.
good item
Harold M.
Фонтан пришёл упакован нормально! Поделючили всё работает
Bas S.
Connect not at all..