Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petshophome.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Galló J.
My cat likes it
James P.
It arrived in 2 weeks to Italy! Packed very nicely, my cat seems to enjoy it. Tomorrow we try it out outside of the house and I will upload more photos.
Víctor C.
Super fast shipping and backpack in perfect condition, my cat is delighted
Diego V.
Good product, same as the photo. Very happy.
J.
As it looks, very cool. The only drawback is that by not being very common, they stare down the street.
M.
I arrive at the date said
Élouan V.
Thank you very much.
Vicente M.
Mila a lot and fast shipping
Sanne T.
The plastic is hard to remove from the glass front
Norman T.
Good
Богдан Я.
The backpack corresponds to the description. Got very fast. No defects. We are very pleased, and cats. Baby in 5,5 kg. Fit in the backpack. I recommend the store. Thank you very much.
Эдуард Х.
It came quickly. In quality, everything is fine. The plastic was in the film, but it itself is a little mutnovat in a couple of places. Not critical. Cat about 5 kg. Enough space there and turn around and lie down club.
Валентина И.
Excellent backpack, came very quickly, I like the cat)
Lavinia S.
Gostei
Silvia S.
The backpack is arrived in a little good the front was dented. Rearranged but not perfect
Catherine H.
Really good
Kevin S.
There are dents that are very vivid!
Адам Ч.
There is a small smell, in the idea of it should fade. Stitched well, quality fabric. The cap is transparent rubbed properly under the protective film. The backpack is comfortable. Medium-sized cat is stuck back to back.
Enrique P.
It’s just like the picture, I love it and it looks like shiva too, now to try out on the street.
Catherine J.
Excellent bag. fast delivery. everything is well packed, came without defects. there is a little smell, but it will fade. the cat really liked. thanks to the store! I recommend!
Gabriel M.
chegou antes do previsto
Nelleke S.
The backpack is very steep)) ordered 12.05 and 05.06 took from ukrmail, the track was not tracked. The backpack came tightly packed in a film) the cat is happy)
Daniel G.
Very good quality my cat fits perfect!
Matyáš R.
Batoh kvalitně zpracovány. Přišel v naprostém pořádku. Děkuji power.
Jesse M.
It’s very pretty and same as the one in the picture.
Amanda H.
Came on time, even, it seems, two days earlier. Whole. There is a small smell of plastic, but it does not feel much. The store put inside a soft litter, the cat appreciated and already sharpened the claws about it)) The seams are strong quite, everything is neatly done, nothing sticks out. There is a small scratch on the plastic case, but these are trifles. The order is very satisfied. I hope and seals will love)
Dylan H.
Good carrying, cat liked)) and the price is how good))) in our special cat stores exactly the same is worth 70 euros! So the store-respect and respect)))!!
Давид Н.
Great backpack! Very satisfied! 5 ++
Mildred J.
Great value!
София Н.
I take the third transport, for the third animal. Very comfortable and high quality made. The blue color is not as deep as in the photo, closer to the blue. I took another red and green, there the color is the same.