Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petshophome.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Angela D.
give present to ball, the leash handle is a bit small but comfortable
M.
Super fast and just like it’s in the picture. Thank you!
Fabienne V.
Great leash. Only for a small dog too massive carabiner. It would be good that you can choose another size of the carabiner
Nerea F.
I bought the 6 meter strap and it’s super long. When using it I don’t know if it will be comfortable to wear so much loose strap. I still have q try it
Janet B.
Good product, it notes firm and comes with a gift box
Russell W.
Très bien.
Eliška Z.
Všechno v pořádku
Diana Z.
Fast delivery. Goods OK
Raquel C.
Highly recommended 1,5 meters ideal for walks x City
Kaiden G.
Thank You A+++++
Victoria D.
The leash is great. Come in a month. 3 M is just for us. Not short. In the kit there was also a bell.
Артём З.
Kul
Alessandra B.
Product as I expected
Mercedes V.
You see a sturdy rope, good quality. The 10 meter is very long, it’s exactly the same as the photo.
Harm v.
Superfine, beetje Smal
Carl S.
Good quality. Thanks for the gift.
Reinout P.
Good
Denise G.
Good straps
Andrea T.
Good strap
Alexandra R.
Good products for my siberian cat
Tereza Z.
exactly 10 m
Simon O.
La longe est comme une sangle donc ça coupe un peu les doigts et le chien la tranche instantanément avec ses jeunes dents. Mais je l’ai commandé en connaissance de cause pour économiser une autre longe.
Virginia R.
Всё как в описании. Размеры соответствуют
Gabriel M.
Perfect as expected, also came with a rattlesnake
Christine H.
The goods received. excellent leash. delivery Fast. the store put a gift. thank you very much.
Melissa R.
Super,díky….
Olga C.
Perfect as in the photo. With this strap my dog will be able to run without the need to let go. A Red Bell has come as a gift♥️
Bas W.
Good quality
Thea P.
Very convenient, and was also very quickly. Thanks for the cute Bell join store!
Alexandra B.
Quality, I highly recommend