We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of petshophome.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
We provide free shipping to over 200 countries around the world* *with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won’t be charged any extra fees.
When will my item ship?
If you order an in-stock item your order will ship within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS, USPS, which usually takes 5-20 working days after dispatch, but may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days, but sometimes due to free shipping tracking is not available. If not please contact us at support@petshophome.com
Can I cancel my order?
You can change or cancel an order within 12 hours. Please contact us at support@petshophome.com
I only fits small chihuahuas or cats they arrived quick.
M***a
Rated 5 out of 5
Me encantaron los lentes, y al parecer a Moñito también.
I***a
Rated 5 out of 5
В Беларусь прибыло за 2 недели(неожиданно быстро), качество супер, крепкие. Коты носить конечно не хотят,но это было ожидаемо. Советую.
A***a
Rated 5 out of 5
Very cool thing. Laughed with the heart. Cats in shock, first put your foot on, and then used to. Fotched, laughed. Everyone’s happy. To quality do not complain, not flimsy. Lenses seem to be made of glass. Delivery is less than three nelel, 17-18 days. I recommend the goods and the store!
N***a
Rated 5 out of 5
Good thing for pictures! Very funny) Came faster than a month
A***i
Rated 5 out of 5
I wish it had some kind of strap to hold it in their heads other than that I love it
M***v
Rated 5 out of 5
Interesting thing
Customer
Rated 5 out of 5
really nice
E***a
Rated 5 out of 5
The best investment is 90 rubles)) made better than human) came to Moscow in 9 days!
V***v
Rated 5 out of 5
Good evening, thank you very much for the parcel all received safely and safely 5 stars. Looks nice, the cat is delighted.
S***e
Rated 5 out of 5
The glasses are very good. Made qualitatively. They took it for the photo. The cat was certainly not happy. But I waited for the photo. Recommend. The only thing for a large fluffy face is too small.
M***s
Rated 5 out of 5
My cat didn’t want it but my little bitch siii haha
U***m
Rated 5 out of 5
So cute! Looks just like the photo and my cats hated it but I love it
I***o
Rated 5 out of 5
The glasses came whole. My cat, however, has a healthy face :-))))))))) small slightly!)))) but we are delighted with them! And the cat seems not very;)))))))))) thank you very much to the store!!!
J***L
Rated 5 out of 5
Well sized for cat’s head. Very satisfied with the product.
Customer
Rated 5 out of 5
Glasses are cool! But to hold on to Fed faces, from the thin fall off
V***v
Rated 5 out of 5
All is well
K***a
Rated 5 out of 5
We came in a month. Goods are quality. No cracks, scratches, etc. In a chic state. Fit in size. The only thing, if the club has a flat muzzle, can be slightly different. And so I’m very happy
A***a
Rated 5 out of 5
Super glasses! But it is better to take for seals, which have cheeks or thick wool, otherwise fall. We came in two weeks. Cat did not approve
L***L
Rated 5 out of 5
Awfully funny, sorry, my cats resist! With torments, but tried on, waiting for the best occasion to play! Artists of large and small theaters at your service!
T***a
Rated 5 out of 5
Great buy, cheap and epic the cats look so funny
P***p
Rated 5 out of 5
Monisimas, I won’t be able to get them all on, but just like the picture.
E***a
Rated 5 out of 5
Great glasses. True, the cat does not agree with me. He liked the postal package more
N***v
Rated 5 out of 5
It came quickly, as stated, less than a month went by, the cat tried to throw away, but then he sat with them quietly.
C***a
Rated 5 out of 5
Hermosoooos! My cat obviously doesn’t like them, but they’re too cute haha
J***o
Rated 5 out of 5
Super Cuquis! My cat looks super good, the truth is very funny, material is not bad.
M***i
Rated 5 out of 5
Cool
A***a
Rated 5 out of 5
Good quality, took for Bliss, fits perfectly
L***a
Rated 5 out of 5
Glasses are very good and quality! The cat certainly did not want to dress them much, but I had to. They sit perfectly, do not fall off as you dress. Look like in the picture!
K***x
Super cute!
A***j
Really very high quality glasses! Great store!
M***r
perfect
Customer
I only fits small chihuahuas or cats they arrived quick.
M***a
Me encantaron los lentes, y al parecer a Moñito también.
I***a
В Беларусь прибыло за 2 недели(неожиданно быстро), качество супер, крепкие. Коты носить конечно не хотят,но это было ожидаемо. Советую.
A***a
Very cool thing. Laughed with the heart. Cats in shock, first put your foot on, and then used to. Fotched, laughed. Everyone’s happy. To quality do not complain, not flimsy. Lenses seem to be made of glass. Delivery is less than three nelel, 17-18 days. I recommend the goods and the store!
N***a
Good thing for pictures! Very funny) Came faster than a month
A***i
I wish it had some kind of strap to hold it in their heads other than that I love it
M***v
Interesting thing
Customer
really nice
E***a
The best investment is 90 rubles)) made better than human) came to Moscow in 9 days!
V***v
Good evening, thank you very much for the parcel all received safely and safely 5 stars. Looks nice, the cat is delighted.
S***e
The glasses are very good. Made qualitatively. They took it for the photo. The cat was certainly not happy. But I waited for the photo. Recommend. The only thing for a large fluffy face is too small.
M***s
My cat didn’t want it but my little bitch siii haha
U***m
So cute! Looks just like the photo and my cats hated it but I love it
I***o
The glasses came whole. My cat, however, has a healthy face :-))))))))) small slightly!)))) but we are delighted with them! And the cat seems not very;)))))))))) thank you very much to the store!!!
J***L
Well sized for cat’s head. Very satisfied with the product.
Customer
Glasses are cool! But to hold on to Fed faces, from the thin fall off
V***v
All is well
K***a
We came in a month. Goods are quality. No cracks, scratches, etc. In a chic state. Fit in size. The only thing, if the club has a flat muzzle, can be slightly different. And so I’m very happy
A***a
Super glasses! But it is better to take for seals, which have cheeks or thick wool, otherwise fall. We came in two weeks. Cat did not approve
L***L
Awfully funny, sorry, my cats resist! With torments, but tried on, waiting for the best occasion to play! Artists of large and small theaters at your service!
T***a
Great buy, cheap and epic the cats look so funny
P***p
Monisimas, I won’t be able to get them all on, but just like the picture.
E***a
Great glasses. True, the cat does not agree with me. He liked the postal package more
N***v
It came quickly, as stated, less than a month went by, the cat tried to throw away, but then he sat with them quietly.
C***a
Hermosoooos! My cat obviously doesn’t like them, but they’re too cute haha
J***o
Super Cuquis! My cat looks super good, the truth is very funny, material is not bad.
M***i
Cool
A***a
Good quality, took for Bliss, fits perfectly
L***a
Glasses are very good and quality! The cat certainly did not want to dress them much, but I had to. They sit perfectly, do not fall off as you dress. Look like in the picture!
L***l
The cat is satisfied, the owners too)