Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petshophome.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Зоя Б.
Madly cool glasses)
Кирило Жердев
Very cool thing. Laughed with the heart. Cats in shock, first put your foot on, and then used to. Fotched, laughed. Everyone’s happy. To quality do not complain, not flimsy. Lenses seem to be made of glass. Delivery is less than three nelel, 17-18 days. I recommend the goods and the store!
Austin S.
Excellent Product
Арина А.
Good thing for pictures! Very funny) Came faster than a month
Jacob T.
Cassh really loves his sunnies…..Cool Cat.
Marie A.
My cat didn’t want it but my little bitch siii haha
Margarida S.
Great buy, cheap and epic the cats look so funny
Claudia G.
Cool
M.
Super Cuquis! My cat looks super good, the truth is very funny, material is not bad.
Инна А.
We came in a month. Goods are quality. No cracks, scratches, etc. In a chic state. Fit in size. The only thing, if the club has a flat muzzle, can be slightly different. And so I’m very happy
Michael P.
Super cute!
Дарья Ж.
Good quality, took for Bliss, fits perfectly
Костянтин Б.
Glasses are very good and quality! The cat certainly did not want to dress them much, but I had to. They sit perfectly, do not fall off as you dress. Look like in the picture!
James W.
I wish it had some kind of strap to hold it in their heads other than that I love it
Carlos I.
Monisimas, I won’t be able to get them all on, but just like the picture.
Владимир В.
Really very high quality glasses! Great store!
Ирина Ю.
Interesting thing
מיטל א.
All good with glasses! Cat was not that happy 🙂 but thanx
Sarah W.
Quality is not bad. The color is not the one that ordered
Алёна О.
Our favorite mail again ruined everything, came bent (clearly they were pressed)
Арина Г.
The glasses came whole. My cat, however, has a healthy face :-))))))))) small slightly!)))) but we are delighted with them! And the cat seems not very;)))))))))) thank you very much to the store!!!
Зина Б.
The order came in 3 weeks, packed well, the product itself also corresponds to the description, made qualitatively, the kitten is great, we wait for our cat to grow up for them.
Mildred Andrews
Nagyon király
Mercedes L.
ჩვენი ბიჭია გადარეული თორე სათვალეები სუპერსახლში არ მჭირდება და გარეთ მე არ მიშვებთო ბრძანა.
Léonie B.
Nice pair of glasses and received well before I thank the store
Ксения Д.
Good store. This product is good. Thank you!
Тамара З.
The cat is satisfied, the owners too)
Mark W.
really nice
Ева Ю.
Cool glasses, everything is like in the description. came in a navel, I really liked the glasses, which you can not say about cats, but they had no choice. Seller recommend
Roy F.
I love it!
Gary G.
The best investment is 90 rubles)) made better than human) came to Moscow in 9 days!
Dán B.
haha I love it
Théo D.
Nothing to say nickel
Anna Reynolds
nice
נוגה פ.
P
Аида О.
Excellent glasses
Юрий В.
Super glasses! But it is better to take for seals, which have cheeks or thick wool, otherwise fall. We came in two weeks. Cat did not approve
Сергей Д.
Great glasses. True, the cat does not agree with me. He liked the postal package more
Frances M.
perfect
Юлия Х.
Good evening, thank you very much for the parcel all received safely and safely 5 stars. Looks nice, the cat is delighted.
Mateo M.
good
Albert B.
I only fits small chihuahuas or cats they arrived quick.
Sara J.
Me encantaron los lentes, y al parecer a Moñito también.
Aaron R.
Well sized for cat’s head. Very satisfied with the product.
Евгений Д.
It came quickly, as stated, less than a month went by, the cat tried to throw away, but then he sat with them quietly.
Богдан Ж.
Glasses are cool! But to hold on to Fed faces, from the thin fall off
Judy F.
All is well
Diane F.
Hermosoooos! My cat obviously doesn’t like them, but they’re too cute haha
Carolyn R.
So cute! Looks just like the photo and my cats hated it but I love it
Guillermo M.
They’re perfect.
Марія А.
Fly off the cat, need an elastic band. In general, cool, even the cat liked…
Давыд О.
Glasses curves, different size
Анатолий Щ.
Just super! Fell from the cat to the tile and did not break. The cat damned the day the glasses appeared in the House: now all the guests want to take a picture with a cat in glasses.
Jeremy D.
They are very beautiful.
Damya A.
Not baf
Léonard B.
Parfait
Madison C.
trop mignon
מיכאל ל.
My cat is now swaggg
Dylan M.
Perfect!
Анастасія Б.
Our glasses bent, one stitch sticks out, I had to align, or then I sit on the nose, so I shoot two stars.
Игорь Ц.
The glasses are very good. Made qualitatively. They took it for the photo. The cat was certainly not happy. But I waited for the photo. Recommend. The only thing for a large fluffy face is too small.
Santiago G.
Very nice
Alice F.
funny look my cat with glasses i love It
Małgorzata K.
Otrzymałam damaged
Beatriz A.
As described thanks
Влад Б.
Awfully funny, sorry, my cats resist! With torments, but tried on, waiting for the best occasion to play! Artists of large and small theaters at your service!
Julia C.
I love them. Perfect
Gregory R.
В Беларусь прибыло за 2 недели(неожиданно быстро), качество супер, крепкие. Коты носить конечно не хотят,но это было ожидаемо. Советую.