Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petshophome.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Рycлана Г.
Made well. I think to upgrade, sew a couple of buttons on the sides to wrap the entrance. The cat loves closed spaces.
Alexandra L.
Very good for my rabbit of 1.5kg. Very good for this price
Виктор Ч.
For non-purebred dachshund about 8 kg-butt. Arc slightly strangely gets up, the mount inside for it is crooked, in fact only on one side. The dog is not yet used, it does not go inside. There’s a smell. In general, the thing looks nice, but the quality for the price of 1200 could be more accurate. Delivery to Irkutsk only a couple of weeks
Анастасія Г.
Small house ..
Stian J.
Photographed better than it really is. Second time I will not order
Мария Я.
Ideal for a large or shaggy guinea pig 🙂
Gabriel M.
Good product, good quality. Just like your description. Very happy, that’s what we needed. My dog is delighted with this bed, from the very first moment. Thank you!
Lorenzo C.
genial
J.
Like in the picture.
Adéla S.
I was happy how fast it was delivered, I ve got this dog bed today and my pet is already loving this
Roberta G.
Molto bella e morbida
Esteban B.
Very nice and warm, unfortunately it’s too small for my pet 🙁
Lucas T.
Received the bed but without the advertised wire to strengthen the arch.
Virginia G.
Perfect, just like in the picture.
Nabeel B.
good one
Кирилл Ю.
Super, the biggest size approached a Spitz of 5,5 kg, lies in it stretched!
Martina L.
Kočka si domeček hned oblíbila, je pěkný, jako na obrázku
Рycлана Гриценко
The lounger itself is not bad in appearance, but inside it is not sewn very well, the threads stick out and sintepon, I had to try with scissors.
Игорь Щ.
Sewn not dipped
Cloé G.
OK+++++++
Тетяна Довженко
Nice house. The cat does not climb out, sleeps in it all the time. 9 kg cat approached the maximum size
Bart d.
Very fast thanks 9 days
Marie-léontine B.
Nice !!!!
Ido S.
Arrived fast. Good quality. My cat is not sure if she likes it yet ;). Thank you.
Kelly E.
Very fast delivery
Valentin M.
Size S is really small. Good quality.
Олеся П.
Stand badly holds the dome
Félix L.
bien
Андрій А.
Товар соответствует описанию, но собака не поняла для чего это. Играется пока с большим тапком, может со временем примет))). Дуга вложенная была великовата, пришлось обрезать
Willie L.
The reinforcement Iron Bow is not coming.
Bryan D.
I love as in the picture and fast delivery bravooooo
יהודה ג.
the wire of the bed is not really holding it in place, it always falls. i think the wire is too long for the bed size. but my dog still loves it! thank you!
Анфиса Ж.
In the photo, the product looks presentable, in reality it is a product of dubious quality, threads stick out, the fabric resembles a tired sexual rag. Wasting time and money.