Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petshophome.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Francisco C.
Delivery 1 month instead of 10 days. store don’t recommend. horror!
Ярослав Ц.
Norms.
César M.
Very good
Леонід Д.
All yak in description. Recommend
Мария Н.
Bought for Chihuahua, weighing 3 kg, the size approached.
רפי י.
good and fast
Алина П.
Great thing. Helps us fight barking. I ordered 2 antilai, brought Russia’s mail home, for free, did not expect.
Álvaro M.
The lack of ProBAR
Екатерина Л.
Everything is exactly like in the description. The collar works. The dog is silent after the first attempt to bite.
Регина Т.
Vibro can’t, can only squeak, tock. Too sensitive: reacts to the chain and growling. But his task is performed, the shaggy empty became restrained.
Olga G.
It works perfectly. We only put it on him when he’s in the car and he’s stopped barking. I recommend tod @ s that you first test the discharge intensity, as the strongest level I think can be harmful to small dogs and/or pain sensitive. Mine is medium size (12 kg).
Михаил М.
All as in the description. We will try to use.
חגית א.
good
Roberto S.
Very good, I already bought it and it works very well
Gonzalo P.
Okay, but my five-month German Shepherd is tickled. He doesn’t even know.
Solene J.
Reçu rapidement, encore une fois très content de mon achat
E.
It works well and is small
Jerry L.
Everything corresponds to the description.
Снежана К.
Came quickly, the description corresponds.
ענבל ג.
The delivery arrived within two weeks, but the device did not curb my dog’s howls
Микола Б.
It came in 3 weeks. I have 4 dogs, I ordered 3 collars. The result is happy, on the first day already two of my beauties are silent when knocking on the door or Lae other dogs outside the window, it remains to two more to understand what what❤️ No contact with the store
Станіслав А.
It’s all over, thank you. I checked the goods for myself, a little prickly, it works. I will test at home, later ladies feedback
Максим Х.
Seller respect! The goods reached Krasnodar in 9 days. Description corresponds. Everything works.
Hugo B.
super
Иван П.
Useful thing. Before using on the animal, I checked the device for myself. As they say “beats neatly, but strongly”, comparable to the discharge of the piezoelement of the lighter. The dog, though not immediately, but began to understand the causal connection between the bark and the shock of the current. The device works.
Florence C.
Not yet tested my everything is the
Cloé L.
It works, but it triggers even when the dog does not jump. .. It’s not cool
Salvador G.
Oh, great. Exactly what is described. I ‘ve tried it on a 7-pound Jack Russell and great. The first two times he barks he jumps a beep and the third one jumps a beep and gives a little cramp. I ‘d buy it again.
Valentijn P.
Super The is our 2de and we are extremely satisfied
Margaret B.
Super, works fine, came very quickly, I advise the store
Keith L.
Came the parcel to Belarus quickly for Two weeks. In the kit everything is as in the description. Instruction in English. And without it it is not clear how to use. But I dialed the model number on the internet and found everything at Russian. I checked everything with the tester, it works. It remains now to experience on the dog.
Mari I.
Thank you!!
Мирослав Ш.
Amazing thing. The dog stops barking forever.
Глеб Х.
The device works, the sounds melt for the third time trying to slap
Rémi L.
Nikel
Aaron O.
Parfait
Sandra R.
Everything works except the test light. I tried on myself-it’s rather unpleasant))), on the dog to experiment a pity. How to test-I will unwrite)). Delivery to Estonia via Latvia takes a month.
Данил С.
The dog reacts to the sound, barking stopped. We don’t use the shock yet. Of the minuses did not notice that there is no vibro.