Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petshophome.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Сніжана А.
Все добре.Рекомендую.
Danielle S.
Received in Minsk 4 months after the order! Thought they weren’t coming. I wanted to take silicone, it was softer, but because of its inattention I did not notice that one gray is not silicone. The quality of the goods corresponds to the description and declared requirements. I take not the first time. Product and store recommend.
Григорий К.
Everything came, a great store. Sent fast. Goods are quality.
Lukáš Bahna
Top, ultra fast shipping
Анастасия К.
Order came all fine
Анастасія Б.
Super shvidka delivery!!! Clas!!!
Роза Н.
Everything as in the description, reached in 20 days
Олег П.
Harsh a little, but it’s fixed!
Валентин Щ.
Goods quality delivery fast summer we will try
Егор А.
Tracked, arrived quickly. Of good quality. Recommend.
Олександра Бублик
All OK
Judith G.
все как в описании.только очень долго шла посылка.продавец отвечал на все вопросы))
Lisa C.
All Super
Валентина А.
It came quickly, on time
Andreea M.
like in description
Мария Ш.
Спасибо большое продавцу, товар соответствует описанию и пришёл быстро 10.02 – 03.03.
Артур П.
Good Goods I advise everyone
Seweryn W.
Goods arrived ok2 wks. Looks OK as przetestuję it still napiszę
Nancy D.
Well packaged, good quality, still to be tried at work. I had two orders from this store, he sent them to me in one shipment, so one shipping is free, so he could send a gift. However, I give 5 stars and I recommend it to you
Инна М.
хорошее качество, прибыл своевременно
Артём С.
Довольно жестковатые, придётся доработать.
Lana R.
Parfait
Светлана П.
The order was received but it is necessary to refine the harsh tongue
Пенка Д.
I’m very satisfied
Ксения М.
Came faster than other parcels
Sara S.
I order not the first time. quality at the level.
Canan Çelik
Fast shipping in 20 days i picked up. Thank you
Виктория Г.
The parcel did not come the store returned the money
Frank H.
Thank you
Надежда Ш.
I take not the first time, the father-in-law is satisfied
Олег Ч.
Everything got, everything is fine
Тимофей Л.
We’ll try.
Giuseppe S.
buon prodotto