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We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
We provide free shipping to over 200 countries around the world*
*with some exceptions
No, the price you see is the price you pay - you won’t be charged any extra fees.
If you order an in-stock item your order will ship within 3 working days.
Orders are shipped by EMS, USPS, which usually takes 5-20 working days after dispatch, but may take longer due to factors beyond our control.
You will receive your tracking information within 3-5 working days, but sometimes due to free shipping tracking is not available. If not please contact us at support@petshophome.com
You can change or cancel an order within 12 hours. Please contact us at support@petshophome.com
$10.78 – $20.56
Анфиса Я.
The order did not come, the track did not serve. The money was returned completely.
Davi C.
Exactly as the description, but the hooks to hold the wall is only effective if pasted in ceramic, otherwise well everything as the description and arrived within
Edward S.
excelente
Betty H.
Качество сетки неплохое. Только сетка снизу плохо натягивается и из-за этого снизу свободно получается и легко пролезть собаке. надо снизу делать самим дополнительно какую-то жесткую палку например. Короче теперь сиди ломай голову как правильно сделать, что бы эта конструкция работала. не люблю такие покупки.
Dolores C.
Too weak
Jeremy K.
I arrive within the deadline The hooks that go to the wall are not the same, they are the same as I had bought for the kitchen in another shop Overall looks good
Валерия Е.
Delivery 2,5 month, package put in the mailbox, goods not tracked,
Christine W.
I got product in good condition it took a little while but I arrived graciad
Elly S.
Good quality and exactly like description thanks
Maelys D.
Parfait
Полина С.
Not delivered. The money was returned.
Олеся И.
All is well, I liked it.
Jane H.
It took 2 months to get to Chile,
Sofia C.
Good product, recommend.
Bryan D.
Посылка не особо трекалась. Пришла. Сетка так себе, моя собака проходит как под ней так и между ней и стенкой с крючками. Короче говоря функции свои не выполняет. Собака не особо мелкая. Очень хорошие крючки, клей супер, мне обналичку двери оторвало с гвоздей)))
Кирилл М.
The grid is very thin-it will be torn by a dog of any size.
Tyler D.
It doesn’t look very firm but pretty
Andrea L.
It takes a long time to arrive, bad information regarding the journey
Larry S.
I arrive at my home in Chile in 16 days! Just like the picture! I recommend it!
תמר כ.
הלולאות בפינות הם מגומי נמתח , לאחר שימוש ע”י תינוק הלולאות נקרעו
Joan S.
No complaints good product always arrives on time
Jeffrey G.
Excellent Product
Lorenzo H.
It doesn’t hit well.
Greta M.
As in the picture, but there is no adhesive or glue on the hooks, you have to ingegnarsi by yourself to fix them.
Frank R.
Great easy to install and does the job 😀 what else You want from it?
Любомира Г.
In general, the product corresponds to the description
David H.
It’s much stronger than it looks in the image. Fast delivery.
Outi K.
Tuote ei saapunut minulle. Myyjä palautti rahat. Hienoa!
R.
Vaya
Alice W.
Very good product