Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petshophome.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Jakub S.
nice, we already have the second
Fatimə B.
Product is very high quality, I recommend this store
Samuel M.
My bird likes it
Tiffany D.
It’s very nice, it looks like it’s warm but it’s badly done, it’s chueco and my birds are uncomfortable inside it
Станіслав Довженко
Norms
Оксана Винниченко
All Super thank you!
Mariano O.
It’s the second time I ask, it’s super good, my agapornis love it, very good price for other sites, which comes out almost double, very good quality, I recommend
Elise d.
nice cave. soft and warm. my bird loves it. he has 3 caves.
David M.
The product is very good
M.
My bird loves it, it’s very nice
André G.
Very fast! Took 8 days!
Ιερώνυμος Ζ.
Less than normal.
ירון ב.
❤
Mélissa B.
Très bien
Ольга И.
не было железных крючков за которые цепляется домик :((
Святослав В.
COOL
Bas v.
More frequently ordered. Exactly as shown in the picture.
Ульяна У.
Excellent. All as in the description
Leonor S.
Like the photo. Super cute
שירה פ.
Great product, great store. Very fast shipping.. Thanks.
Марія Ж.
Delivery is fast enough, combined 2 orders together. The quality is very not very… It is sewn Krivo, the house is twisted to one side, the stand, which should be a bottom not rigid, but the feeling that there is a whole folded several times. In general, I expected the best.
Andrej V.
ok
Manuela G.
es grandecito, está muy bien
Anthony P.
Quick delivery and accurate description, Package well, love it very cute .Satisfied customer and recommend store. Thank you .
מאיה ז.
Came in time. Quality is good.
Вера З.
It went very long and did not track. And so the quality is not bad
Consuelo H.
It came fast and well, I have more agapornis and I like it very much so I’ll ask for more, thanks
Игорь Ш.
в омск за 14 дней. как на фото. спасибо!
J.
perfecta
מורן א.
i love it