Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petshophome.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Kari O.
Normul
Matéo D.
Mon chat adore ce lit
Beverly F.
Delivered in less than a week, I recommend this store
Valentin B.
Contente de mon achat
Léon B.
In fact 80cm instead of 70 a little big, but it will all the same
Romy T.
My cat Levi really loves it, sadly my other cat doesn’t use it. It’s actually good quality, will buy it again. Arrived in 1 week.
Thijs d.
Soft comfy pillow! Fast shipping and delivery!!
Thomas D.
My dog loves it!
Samuel L.
Very little garnished
Marina O.
Perfect, for 15kg dog I ordered 80cm and it’s pretty baggy. Very quickly arrived, thank you very much.
Bienvenue P.
Good quality, received in 1 week instead of 10 days so really fast.
Игорь Т.
За неделю до Тульской области. Лежак супер!!! Кот не сразу оценил, но спустя пару дней приобщила и все время теперь спит в нем. Конечно для взрослого кота 50см – калачиком спать (маловат), поэтому надо брать хотя бы 60см.
Santiago G.
Okay, but you can see less quality than other brands of this type of beds.
Álex V.
My kittens are thrilled with your new bed, it’s beautiful and fluffy. It arrived on the scheduled date.
Elsa L.
My cat already loves, very sweet and received on the estimated date
Arthur S.
Incroyable month chaton L ‘adore!
Rose M.
Super pretty the colors are nice and ideal for a cat I love
Marie-léontine D.
Very very good article of very very very good quality I am super satisfied thank you very much to you. Buy all really top nothing to say!
בני פ.
Instant delivery, very nice pillow, my dog liked
Rose B.
Unfortunately our cat is afraid of it he considers it an intruder and avoids otherwise thick and very soft
Milan S.
Super cute and soft
Jankó L.
same as description, cat likes IT!
Герман З.
Excellent! A little with the size missed, 2 cats are not placed. There will be an occasion to order))))
J.
Same as in the photo
Константин Я.
The product came not quality: the seams are outside, the color did not match the order, the pile is rare and in addition, the line is not missed at all. But after the dispute was opened, the store returned the money. So, that three stars for communication with the seller!
Renaud B.
Cushion without real support.
Théo L.
Really hyper satisfied with the product the basket is large and soft I did not expect such a quality for the price I recommend
Hans S.
Order25 mai delivery 10 june. Quality is not like in pictures is more empty down to earth. Not stink. For price is expensive for poor quality
Борис З.
The cat is ignoring.
Zoé J.
Gorgeous and very quickly shipped thanks very much
Adrien M.
Very satisfied. Fast delivery, very nice.
Julia F.
super beau