Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petshophome.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Зинаида О.
Excellent house, all as stated in the description
Роза А.
Got it
Аркадий Б.
Super House, cat really liked
Геннадий С.
In Novosibirsk came a house for 2 weeks. Super fast shipping. Excellent quality, but very small, it was necessary to check for a bigger size
Alan K.
Very good house, delivery a little late, thank you to the store!!!
Gerrit V.
Really a recommended
Mathieu M.
Bonne qualité, assez spacieux, livraison rapide, je recommande ce vendeur sérieux et très professionnel !
Cyprián Šimko
very nice
Amélie L.
Perfect fast shipping
Virginia M.
Everything ok
Gabriel R.
It’s beautiful.
Dylan L.
The product is really good quality.
Вадим Ш.
Good House, cats are delighted.
Tapani M.
Nice house! Delivery to Finland is less than a month. After reading a bunch of reviews before buying, I stopped at the size of M for York. Not wrong. True, in the pillow is not enough filler, in my opinion, too thin. But I like sobakevich) the store and I recommend it!
Donald C.
The house is cute, but very small, for two, 5 kg. I had to order more.
Mélanie S.
Perfect thank you
Rosario L.
Great very good pet house buy 2 and quality very correct price, recommended at 100×100
Кира Щ.
Very cozy house.
Denise R.
It’s thin, the mattress too. I thought it was better quality.
Françoise R.
Parfait
Bruce B.
Very good quality, same as a picture, soft material, accurate description, super!
Elisabeth P.
Super House! Thank you to the store for the fast delivery.
Emma W.
Excellent Product, arrived faster than expected. I chose size L 60x45x45cm for my perrita dachsund that looked super good on her and she was so glad she slept her nap on her new bed.
גלעד ש.
Very fast delivery. The package arrived in perfect condition. Not crumpled, odorless. The quality is very high. Easy to assemble. Looks pretty. The Yorkshire Terrier began to master his new home. Thanks to the store for the excellent service.
Кира С.
Large, unexpectedly, but koteyke liked, delivery to Sakhalin is very fast, thank you to the store
Слава М.
Delivery 10 days the quality of the goods is excellent with the store did not communicate, I recommend to buy
Salvador A.
Cool house! The main thing our baby Tommy really likes. Recommend!
Diana M.
thoroughly pleased with dog bed
Julia H.
The booth is perfect. My dog saw her and went straight in, I’m delighted and my dog much more. Very happy
Laura D.
Beautiful, very well made. Love. Fast delivery. Needed to pay another fee for free delivery in country but here part, and normal.