Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petshophome.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
César N.
funciona muy bien, estoy sorprendido. Con una sola pasada elimina la mayor parte de los pelos de mis gatos sobre cualquier prenda. En un momento me libro de todos ellos. Entrega rápida y sin problemas. Estoy ecantado!
Josep C.
Súper descubrimiento! Repetiremos compra, sin duda
Jules P.
Génial !!
Iván S.
Quite satisfied, they are the third parties I buy. They take the hairs off the. sofa, clothes and other fabrics quite well. In 10 days I arrive in Madrid.
J.
Good product, but it does not fully meet my expectations.
Оскар Т.
It came quickly all packed well without defects externally. Not yet checked 🙂
Susana G.
funciona muy bien. probado en cama y sofá. tengo perro y gato
Αριστοτέλης Κ.
Item as described! Fast shipping! Safe packing! Thanks
Wouter v.
Ok so I was sceptical ordering this. Expecting it to somewhat work but not be that magical “I suck up all hair” advertised. However, I have to take back my words! I have a dog bed that accumulates hair, and due to a chronic disease little strength in my arm. I CAN CLEAN IT WITH THESE ROLLERS! Its not as perfect on every single surface, however it’s just as great as advertised on plaids, clothes, dog beds etc. Highly recommend it for that. Easy to use and best hair removal option I’ve come by so far.
Catherine M.
Arrived broken
Артём О.
Was surprised by the simplicity of the design. But the brush works! And that’s good. I hope to serve more… Half a year (I have two large carpets on the floor, cleaned at least once a week from Cat’s wool).
Светлана Л.
Delivered quickly, but “great mail of Russia” is not able to give out the parcel due to technical problems.
Grzegorz K.
General kupione for hair cat, 3/5… Can for collection coat dog is better for cat not
Έλενα Ο.
excellent!
Ирина Н.
The brush cleans very not that good, but excellent. I am very pleased, the goods came quickly, for which I am very grateful to the store. So such a cheek, who has animals, and they often shed, I highly recommend. Such a thing in the House is simply indispensable. Thank you very much to the seller!!!!!!!
Tomás Q.
excelente
Lucas F.
Removes some by animals, but not in full as is described. Could work better. Had other expectations regarding the product, according to what is shown in the pictures.
Jadwiga S.
Mega brush. Recommend to everyone who has cats 🙂
Marta S.
Very practical and effective. My pet sults a lot of hair and with this brush it picks up quickly from armchairs, lilies, etc.
Joaquín D.
Received well
Inmaculada P.
Perfect, fast and as it comes in specifications
Angela S.
ok
Ефим Б.
The quality of plastic and design is flimsy, collects wool and hair like old good brushes from childhood, only had to wet the finger and clean with them wool.
M.
Perfect! That’s the second I ask.
Святослав Л.
It came quickly, cleans well. Let’s see how long it takes.
Adrián H.
muy eficaz para quitar pelos en zonas de tela tensas (la sábana, colcha, sofá,…). quita pelos de donde no se ven.
Luuk d.
Great for this money..!
Maïlé R.
According to the description, it is effective
Павел П.
The quality of the plastic became worse.
Luisa D.
The article works great and picks up all the hairs from my Husky without a problem. Much cheaper than on Amazon and it’s the same. I recommend it to anyone who fights with the hairs of their pets!
Alexia A.
same as in pictures and description. thank you
Patricia B.
Funciona, pero se rompe muy facil