Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petshophome.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Solene L.
Very nice feeder received in a very correct time… I recommend this store…
Phillip B.
This is a darling little bird feeder. Looks exactly as shown and I love it!
Raymond P.
A beautiful feeder-birds are delighted
Альбина С.
Delivery about a month to Moscow. The feeder came safe and sound, very cute, made soundly, the description corresponds.
Жанна Г.
The goods were not correctly packed for delivery, due to this, the feeder had broken one ear and broken the cord
Zachary A.
Great cat. He came fast. The quality is excellent. thanks to the store.
Вера Б.
Thank you. Thank you very much. I liked it very much
Ефим Л.
Cute, comfortable. I bought for the window, I was looking for a smaller cell, these are large, but if I hang in the garden, then there will be no problems with filling, small grains will will will
Оксана Л.
Отличная кормушка!!!!
Филипп Ж.
I ordered six different products at once. Made well. Packed carelessly (although everything came without damage).
Lonneke v.
very nice bird feeder.
Макс Ш.
The parcel is delivered on time, reliably packed, thank you very much!
Christiaan W.
erg leuk
Maryna L.
Karmnik is cute. Fast shipment. Thankyou.
Елена О.
Great feeder. The birds were appreciated. The only caution, the cable of fastening was badly pressed, well that in time noticed and further strengthened the fishing line.
Lars B.
Exquisite holder for bird feed. Nice quality. Very fast delivery. Good store which I certainly can recommend.
Софья Ш.
Excellent!
Рoмaна Бабіак
It looks very stylish and cool. The box ate, but the cat is fine. Although I asked to pack well-ignored.
Леонид К.
I really liked the feeder. I came in a box, nothing broke. Mesh cells are large, I’ll try bread pieces to pour. The cereal will fall out immediately
Alicia G.
Super pretty and nice quality!!!
Rose L.
Beautiful feeder, arrival very well packaged and very quickly. Thanks to the store.
Noortje v.
Fast delivery. Good shipping methode from this store. If all sellers were like that, everybody would be happy. Very cute feeder. It arrived in a box, wrapped with bubble wrap packaging.reliable seller. I’m satisfied.
מיכאל ע.
Very satisfied. the third time I order in this store. fast delivery and quality goods.
Antonin M.
The package was really well packaged and the product is quality. I highly recommend
Nicole C.
Unfortunately the owl isn’t fixed to the plate centrically. This looks strange and also impacts the straight-line hanging of the owl. For the price of this product it should be accurate.
Софія Б.
Excellent feeder, thank you
Madison H.
super
Mira S.
In only 2 weeks delivered, very beautiful, can I highly recommend
Адам Щ.
Beautiful and comfortable feeder