Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petshophome.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Albert V.
the cat didn’t like it at all… but it’s funny ans fits well (size m for a cat)
Мирон Ш.
Costume as to speak from G. On and sticks. So tear once to wear. The cat just falls and lies))
София Т.
On the weight of the Cat 6 kg ordered M, just right. The parcel came quickly. The cat is not very happy with the clothes, he shoots himself)) bought for a photo shoot
Madison M.
Geweldig!
Валерий Х.
The parcel came in 3 weeks! Everything corresponds to photos! Seller advise
Людмила Л.
The goods were received, cool sewn, but the cat did not want to dress him, put on a cat with grief in half, fiddled not a displeased face, but a little. And thank you to the store.
Олег Р.
The size does not match, in the size table it is bigger than it is actually. When ordering, take a larger size. The quality of the fabric and the performance of the costume is good. I was satisfied, it’s a pity who burned with the size. Thank you to the store for quickly solving the problem.
Araceli R.
Super satisfied arrived, faster than expected
Анжела Ч.
Everything came thank you from the heart
Terezija V.
As described.
Phillip A.
Conform to the description
Jacob K.
Good product. Soft material
Андрей Д.
The suit is excellent, a little did not fit the size, but sewn an elastic band, there were problems at customs, demanded to attach the document
Jerry D.
всё пришло очень быстро. костюм качественный. правда оказался слегка великоват. буду ждать когда кот подрастет
Настасья Е.
Excellent quality, good price, fast delivery. Ordered a larger size and in principle did not lose.
Bernardo G.
Muito perfeito, confortável, Recomendo a Loja.
Виктор Р.
It’s not bad.
Johanna D.
ok
חיים ג.
nice costume, but by cats not really interested in wearing it. anyway the shipping was really fast. recommend the store and the items.
Linus P.
Sehr lustige Kostüme für meine Katze.Größe M ist genau richtig für eine schmale Siamkatze. S wäre auf jedenfall zu klein.
Сніжана Г.
The goods came in 3 months, very long is in the country, but this is most likely the problem of the delivery service itself, Mail. Costume class, laughed with the whole family, though the dog is not very happy. Quality is good.
Майя Х.
Fast shipping!
Давыд И.
It’s all good
Szymon P.
Delivery in less than a month. Super 🙂
محمود ا.
Small than I expected. Otherwise everything was good.
Gabin B.
Very good value for money! The suit is very funny
Ярослава Б.
Отлично! Спасибо!!!!
Amandine L.
Un po grande ma bello
Любовь У.
качество супер! немного великоват (кот 4,5 кг) доставка быстрая, 2 недели!
Андрей Т.
It’s not worth the money, but it’s funny to be pampered once.
Donna B.
The suit is bigger, for a half-year-old cat turned out to be big, the fastening from behind had to be tied. It looks cool, until the cat for the photo could not be caught)) maybe then I’ll add
Jack B.
The suit is bigger, so the upper legs stick out as if. Still cool, we will be happy)