Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petshophome.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Jagoda M.
ok
Олена Д.
Description and color are correct. Bags are super (I am using them second year)! 8 days delivery by Nova Poshta – fantastic. Thank you.
Anaël D.
Ok c’est ce que je voulais
Muhammad P.
Amazing quality, fast delivery! Will order again.
Thomas T.
Quick delivery and good quality bags for dog waste.
אילנה א.
Super fast shipping
Lorenzo A.
The product is very good. The store was very friendly and helpful. Blazing fast bags have arrived in Italy. The board
עופר פ.
I did not receive the goods. Money returned
Mathilde M.
It’s okay.
Zuzanna S.
Recommend fast delivery
Степан Ц.
Thank you, we take not the first time, everyone is satisfied! delivery by courier and very fast! All buyers here-thank you for cleaning up for your pet!!!
Алла Ф.
Great bags. For a long time I order: Durable, beautiful, comfortable. In Russia, they deliver very quickly to sdecom. In general, solid pluses, no minuses.
M.
No quedaban de las que yo pedí y me enviaron las mismas con olor. Ayuda a disimular el olor de las heces, pero son más difíciles de abrir.
Margarida M.
All as in description. Satisfied with the purchase
Сабина Е.
Very good! Delivery sooo fast, 3 days.
חיים פ.
Excellent packages, delivery from my country, the parcel came quickly.
Joshua W.
Came as described. All good.
Валерий Ю.
Normal bags. In such a bag, the product of the life of the dog of medium breeds fits freely. Even dogs will do more.
Isabel F.
Muy rapido
Ann M.
Great product and super delivery. Ordered 3 times already from this restore, highly recommend. p.s. green bag color is better than orange. Then u use green ones, bag content is not as much visible as with orange ones 😉
Адам Р.
Great bags. Dense, open easily.
Sean C.
amazing! super fast delivery!
Светлана С.
Delivery of sdek in Mo to the apartment from the day of payment on the 7th day. The packages are great. Quantity as stated. Very dovolna. Enough for a long time. I recommend to buy.
Lori F.
as described. good communication with store. excellent shipping time!!
Виктор Щ.
Great packages. I order not for the first time. Delivery from Russia pleases
Aitor S.
Everything perfect and fast
Михаил Х.
Пришли очень быстро, дня за 4. Хорошие пакеты, на первый взгляд, будем смотреть дальше как себя они поведут. Насколько они сами экологичны незнаю, но втулка у них картонная.
דינה כ.
Excellent product, fast shipping and great customer service. Highly recommended!
Анастасия Я.
отлично, доставили быстро сдэком