Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petshophome.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Patricia W.
Delivery in 5 days surprised. The design itself looks little reliable. Side walls are soft and have no frame. I would like more rigid in the walls. The quality of the material and seams is good!
Colin B.
The product arrived in red instead of black. Too bad.
Геннадий Щ.
Class!!! 1 time such fast delivery, courier delivered to the right place
Jonathan T.
Just like on the picture. I am satisfied! Very quickly.
Леся Ц.
Очень удаьная вещь, только мой Йорк выпрыгивает из неё т.к он гипер активный
Candice D.
Complies with the announcement
Julián H.
m
Mariana C.
Great condition. She hoped!
Hendrik L.
Very bad smell to it, didn’t even want to put my puppy into this because of the smell… when we held it outside few days, the smell went away, now our puppy feels safe in it and loves being in it.
Stefan d.
It looks like the pictures. The fragrance is just not quite fine. He lies now outdoor airing hopefully pulls it still away. Further fast delivery and well arranged
Jamie L.
Delivered very fast, item as described. Has a bit of an industrial smell.
Heather P.
good
Олена А.
Good quality. A little bit too small for a corgi dog 🙁
Игорь И.
Everything came very quickly. The quality is decent, the seams are even, neat, a small smell is present. For that-poodle spacious “hammock”. To buy recommend
Conor R.
its brilliant for the price. my Cavachon fits perfectly
Arjan D.
Big enough for small dog or puppy. For large dog too small
Tatiana R.
Parfait
Léa L.
top
Давыд Г.
Good basket, came in 10 days. The first time so quickly received the goods! Thank you to the store, prosperity to the store!
Susan T.
Everything is super, I order the second one) for another dog) the delivery is very fast, less than a month went by.
Betty W.
Super fast delivery!!!!!!! The quality is excellent!!!!!
Mélissa B.
Big enough for a French bulldog puppy of 3 months. To see the use. The sides are flexible. And there are several pockets
Maaike B.
Top! Easy to Assemble and easy to use for the dog!
M.
✌
Debra C.
Very nice product. I recommend the store.
Wiktor M.
Super! Recommend very, MoJ little dog sitting politely and earlier latał around the aucie! I am zachwycona
Mariano C.
Perfect, just like in the picture. For small dogs space to spare. I arrive in less than 10 days.
Noah R.
amazing 6 days from Czech to Ireland, quality very good, strongly recommend!!!!