Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petshophome.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Нина И.
It’s here, perfect packing. It’s like in the photo, rips and perfect zippers, and the size L quite large. I’m so happy Good store, thank you
Лариса Р.
Excellent carrying for a small animal. Very long shipment was almost 4 weeks but delivered super fast
Ιαπετός Τ.
Super light and no unpleasant smell
Екатерина С.
Excellent quality, the material is dense, the threads do not stick out, it was tracked. Barnaul’s been here in three weeks.
George W.
I ordered 45*25*22 for Yorkshire mini just right… the weight of the dog is 1700gr. The bag is awesome, I recommend.
Леонид Щ.
Delivery to St. Petersburg 5 days. Quality is good. Sizes correspond.
Валентин Ц.
It came quickly. Quality is just at the highest level. I liked it. For a cat of medium size took the size of L and did not lose! It came perfectly. Not very big, but there will be no tight animal. I advise everyone
Кирилл П.
Good qulity.
Олег П.
Small, comfortable, with pockets on the side! For a kitty 3 kg just right! Thank you!
Роза Г.
The bag is great. For yorki 2 kg. just right. Difficult while moving zippers on the folds from the ends of the bag, but I hope they are developed. Mega shipping fast
Howard S.
Very good carrying, it will not be hot in the summer and breathe comfortably. The store of a very good bag came in 17 days, I asked to quickly, he did everything as promised.
Arina M.
The bag is sewn well, it came quickly. the grid is not strong, I think that my cats will quickly tear it
Валерий К.
Супер переноска , яркая . Очень всё понравилось .
Евгений Я.
Thank you
Зоя Е.
Excellent bag, quality very convenient, description matches, for Chihuahua Hua weighing 2,7 kg Excellent
Макс М.
The product corresponds to the description. Express delivery to St. Petersburg in 5 days. For a Papillion weighing 4 kg-just right, but only lying down. We took the size L. There is no carrying frame, with an open lid the shape does not hold.
Ульяна Ш.
Super carrying dog really liked. Fast delivery, sociable, polite store. Thank you very much!!!
Валентин В.
The bag came in 10 days, the quality is super! Recommend!
Анжела Р.
Carrying came quickly Quality material and strong zippers The cat appreciated and immediately climbed inside 🙂 I advise all the store
Erwan P.
Приобрела замечательную сумку-переноску для своей китайской хохлатой собаки, чтобы можно было спокойно зайти с ней в торговый центр или спрятать в непогоду. Выбор цветов – на любой вкус. Я выбрала вот такую. В тот же день мы опробовали сумку на прогулке. Замечательная! И хозяину очень удобно- висит себе на плече, рука свободна, и собаке в ней уютно и комфортно. По всей боковой стороне сумки идет сеточка, так что сумка отлично проветривается. Внутри есть коврик-дно, который можно вынуть и постирать. Есть карабинчик внутри, чтобы пристегнуть животное. Сумка очень легкая, практически невесомая, и нереально прочная!
Ефим А.
This is the store as a seller! I recommend it to everyone. Quickly processed the order, quickly sent, the track was tracked. Delivery by courier. Immediately you can see the quality of the brand. This is the seller deserved 5 stars. With the seller did not communicate was not necessary
Patrycja M.
Excellent quality, no smell at all.
Владислав А.
Excellent carrying, For the aircraft-fits under the front of the Standing chair. delivery by courier.
Tomáš Z.
Excellent price quality. We’ll see what durability it has but a priori everything is fine. It took so long to get here. Happy with the purchase.
Galló A.
Looks good! I didn’t tried it yet.
Rose L.
The product uses very good materials and has complete functions. There is a leash for fixing pets inside, and an opening fixed on the trunk is reserved on the side, which is very convenient for travel. I highly recommend this product.
Jan B.
Totally recommend this bag. Quality is great and looks very comfortable. I am very satisfied!!!
Willie H.
The parcel came quickly, ordered delivery from Russia on February 22, to Novosibirsk reached February 28. I brought the courier home, which was very expensive. Carrying hard, keeps the shape well, the fabric is very dense, all locks work well. Strings stick out somewhere, but it’s not critical. The bottom on the Velcro holds tightly, does not fall out. There is a special attachment for the suitcase and plastic legs on the bottom. The order is very satisfied!
Гена К.
Carrying is well made, looks like a bag, not a bag. The bag is comfortable keeps the shape, the litter is Velcro, the door is fixed in an open position, the mesh is double for the winter itself. Delivery to Rostov on Don 5 days IML. For small breeds, a small size is suitable, for a cat 4 kg and more will be cramped, especially for fluffy.
Никита Щ.
The quality of the product is very good. There is a leash for fixing pets inside, and an opening fixed on the trunk is reserved on the side, which is very convenient for travel. I highly recommend this product.
Вера Я.
Super quality. Very cool. A copy of an almost accurate American Sleepypod air bag that costs $180 (they probably do it in one place)
Александр Ш.
Not qualitatively sewn a litter, the Shev is spread, there are pollution on the litter. There are no complaints about the outer materials of the bag. Shipping fast.
Roy S.
I’m delighted with carrying. Quality sewing, good fabric and very beautiful. Locks walk easily, two adjustable handles, and at the top one is short, two pockets on locks. Inner mat-litter on Velcro. Everything is well thought out. Thank you for the quality goods!
Gerrit M.
Perfect Bag
Laura W.
Wie gewünscht, gute Qualität, meine Empfehlung
Natálie K.
Very fast shipping, same as description, perfect for my 3kg pet. I recommend it
Гена У.
I really liked the bag. Strong, light, with pockets and additional details. Easily unfolds, you can fold. Beautiful bright color.