Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petshophome.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Евгения Г.
Size is not specified. Small ones. For a dog will do
Francesco T.
Very fast shipment and delivery! Elastic bands. Liked it.
Дмитрий Я.
Quickly enough came the parcel, rubber bands of good quality. Not grumerskie, for the exhibition will not go, but for the interexhibition period quite comfortable, soft and gentle hair
Игорь П.
Colors are classic not very bright
Jessica M.
great product, strong bands, fast shipping. I use these to make my products and my customers are very satisfied. thank you.
William Y.
Highly recommended thank you
David H.
Good quality super fast shipping.
Grace T.
Rubber bands are very cool, all smooth, whole! Definitely I will take more! Steamed and came quickly!
Эдуард Н.
Thank you very much, very good gum, fast
Bastien L.
Elastics a little thin, but correct as the ad is defined.
Лина У.
Rubber bands are just super! Thick, dense, do not tear!!!! We came very quickly.
Егор С.
Excellent.
Howard M.
The goods were shipped immediately by the store and delivered within a week. The rubbers seem durable and flexible, well stretched.
Amandine B.
Thank you very well solid
דנה א.
Good gum. Small and strong. Compared with the store is very profitable in terms of quantity and quality. It came quickly to me with other orders together.
Léa C.
Very satisfied with the product
Ángel A.
Arrived super fast
Любовь В.
Rubber elastic, quality! Thank you store! Delivery was-22.03 ordered, 07.04-received (Krasnodar territory). Recommend With pleasure I will order more
Dorothy T.
Good gum for once.
Адам Л.
All is well, the order is delivered quickly. The quality of the goods is satisfied.
Aylin B.
love it
Кость Б.
отличные резинки
מורן ש.
משלוח מהר מאוד יפה אזמין שוב
Ева С.
Thank you very much to the store))) everything is fine) I recommend it)))
Diane B.
Everything is okey
Kevin T.
bien
Matilde C.
Exactly what expected and arrived very fast too.
София Л.
Thank you for fast delivery and quality goods
Любомира Б.
Great gum. Good qulity. I order not the first time, always happy. Seller responsible. I recommend to cooperate. I’ll order more.
Irene G.
VERY FAST DELIVERY!Excellent quality ,for top knot and for banding ear’s coat of our standard poodle.Thank you.Recommended store!
Ashton J.
took 2 months arrive to New Zealand.
Maryam P.
Average quality. Disappointed.
Daniel R.
Very sturdy acordod with description quantity, great size (about ring size 15), arrived in 13 days!!
Nathan W.
Really good item!
Inés C.
Good quality gums, good price, and they also have a good price. They arrived quickly.