Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petshophome.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Andrea V.
I love this
Esperanza D.
I charm the easy-to-use Bell just that the bottom doesn’t stick
Christiaan K.
Beautiful geluidje, good quality. Arrived very quickly. Happy with it.
Lotte V.
Exactly as described. Good store and speedy delivery.
Jerry M.
second time purchasing from this store, not disappointed
Mathijs M.
top
Maaike K.
als omschreven
Катерина А.
I liked not only the dog, but also the cat. Ok sounds
Natálie Z.
Thank you
Ефим Ш.
The button is good, it rings loudly
Éléna V.
Arrived quickly compliant object works well but not super stable for the big legs of my dog (German Shepherd) may have to take a bigger model
Timothée H.
Seems very easy to use for a small dog.
Olaf v.
Article meets the description, reasonably good quality, sufficient packed and fairly to sent out quickly.
Żaneta M.
OK, quickly reached
Cheryl C.
The quality of the bell is excellent, but the dog is afraid of it
Δαμάγητος Μ.
The product is just like is described
Aud H.
Just as describe
Roger P.
All as in the description. fast delivery to Belarus
Stanislas P.
Bien
Werner K.
I wanted a genuine duck
Рycлан Бабіак
They did not communicate with the store. The call came to ukrmail. Cats do not want to learn
Максим В.
It came very quickly, the call is just super!
Jakub B.
Everything is fine … I recommend, our dog learned to control it immediately 🙂
Nicolas P.
I am very satisfied. Great material and
Tore A.
++++
Teresa A.
Excellent. The sound isn’t that high, so it’s not terrible for pets. The button is sensitive and sounds with a soft touch of my cat’s leg. He arrived in about 15 days, a little less.
Rebecca T.
Just as described! Bell works, everything is fine.
Bogdan Z.
ok
J.
Wonderful. My westy has two, to get into the house and by the time he wants out. It took a day to learn how to use it.
Зина Ж.
The goods came in 2 weeks, tracked.
Елизавета Е.
Super cool thing! Came for 20 days!!! Quality fire. We have this if we find it, at least for 500 rubles. The dog is already learning to do “dzyn”. It rings perfectly. In short, I recommend to everyone!