Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petshophome.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ева С.
Excellent, super quality product. This is the second bed for my Amera. Coker from this firm. I took a smaller size, I put it in the cottage and in the car in Kamak. The first is the same bed for 3 years, completely like new. The form does not lose even after washing in the machine with pressing. Very high quality materials, and very convenient. We’re happy! Peter was 14 days away. Everything fully corresponds to the description. In the photo it is dried after washing.
Пётр Ч.
Quickly brought very happy our dog will say thank you
Lucas D.
XL it’s huge. Seller compacted before shipping but I still had to clear customs. Welcome to Brazil! My dog it’s the golden retrivier and there is plenty room for him. XL measure is huge. The store doubled and compactou before but I still had to pay the customs fees. Well come to Brazil. my dog is a golden and has enough space to it.
Thomas v.
perfect
Bienvenue R.
Everything is fine, took the size L (we have 3 dachshund) all climbed, rest
Гена К.
Corresponds to description, fast delivery, OK
Viktoria V.
All as in description Super
Michelle P.
Good quality I recommend
מורן כ.
very good
Kyle B.
Perfect! 2nd time ive ordered this. My dog absolutely love it. !
Sandra H.
article conforme.
Вера С.
Wonderful goods. I advise you to buy for your pet.
Maria H.
SUPER!
Lena L.
Nice quality, well finished, delivery on time, I recommend the store
Леонид Ю.
Very fast delivery, came to Kaluga 7 days after the order. Very roomy
אסתר מ.
Sent quickly. The goods are good but for our Gulliver is too small
Paula C.
All Super, shvidka shipping selling I recommend all 5 *****
דני ש.
AMAZING BED!
Adam Z.
<2en> Již jsme koupili druhý stejný peleišek. <2en> Kvalitní, nešpiní se a pes je v něm zcela spokojený. Dodatno velmi rychle.
מיטל ו.
The parcel arrived in 10 days, in excellent packaging, I buy it from this store not in the first, the quality of its goods at altitude! He is sociable and cultural. Cats and kittens are davolna! Since the beds are double-sided, you can use both in winter and summer. Wash at a temperature of + 30 with pressing at 800. Recommend!
Noah K.
super size
Matthew S.
Dog large 30 kg. Even there is a place more)
יצחק י.
super
Марат Х.
Заказывала 17.04, получила в Саратове 03.05. Пошито качественно, есть небольшой запах. На фото только после распаковки, ещё не расправились. Брала для собаки, кошки сразу облюбовали.
Зинаида И.
I ordered the largest size for Labrador, but the litter is oooochen large as a dog
Kelly B.
Excellent bed for our Metis 30 kg. The dog evaluated and immediately began to use on purpose.
M.
Very big and comfortable for my Irish setter. I took the perfect XL for him. The thin mattress but goes very well and has no fall on the sides. Thank you
Julio A.
It came in a very compact package, we opened it and it was huge, I guess for a big dog the M will be fair but for my podenco it’s twice her. He liked it very much, although now with the heat he has turned around to sit on the outside part that is made of plastic. The film is very nice and the outside part is waterproof.
Nuria G.
Muy contenta, el envío muy rápido, buena calidad.
מיטל ב.
Delivery is less than two weeks. The quality is excellent. I ordered from this store not the first time.