Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petshophome.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Julia F.
My dogs love it.
Barbara d.
Good quality.. Delivery was 10 days.. And the dog is happy with it..
Ксения Д.
супер коврик, товар полностью соответствует картинке и описанию, качество отличное, собака пользуется месяц ничего не порвалось и не отвалилось.
小川 明.
Like
Егор Е.
Great mat!
Julien P.
Just like the picture. Small diameter, suitable for a puppy or small dog. Very good quality. Happy;)
Justine G.
Good quality
Tomáš A.
Nice blanket, dog is happy. No smell. Quality workmanship. Thank you friend. I recommend.
Izydor W.
bardzo szybko do Polski,dziekuje
Diewertje S.
Very fast delivery, mat looks great. Very satisfied!
Maximilian S.
Great product, well made – the sewn loops don’t tear out when sniffing either – Many Thanks
Andreas F.
Benissimo!
Luca I.
Great quality as description, all top!
Victor K.
superrr
Emilia S.
Perfect. Like me the imagined.
Jagoda B.
Jdealna
Beatriz G.
The fabric seemed to me like it was over, like it was washed before. Even that problem, the article is good and the dog likes it very much. He entertains and calms himself
Iván V.
The strips fall down
Joshua B.
Very good quality, neatly made, colors identical as the picture auction, doggy glad pretty fast delivery, recommend 🙂
Iwona P.
Mat is cudowna! Pack came in month, tightly packed. Mat is nice to the touch, in addition to play and szukania treats little dog likes on her lie. I think not znudzi up quickly. Thank you!
Wouter d.
Quickly come, the dog is there engaged with it.
Bożena P.
My dog loves it! Very nice size and finish. My hand serves as size comparison.
Christine O.
Fast Delivery Dog has Addressing
Carl R.
not bad but a little bit expensive
גלעד א.
cute. took 20 days. thought it wud be bigger
Jack G.
Fine snuffelmat! Very fast delivery!! Mat even without candies interesting for the dog. Is also as basket used by the dog.
Maria F.
Looks just like in the picture. my Doberman Pinscher started exploring right away. I know she’ll enjoy sniffing out her meals.
Olaf v.
Beautifull-beautiful mat, good quality
Heleen D.
erg mooie stevige snuffelmat
Guillemette L.
Très bien
Giuseppe T.
Beautiful!!!!!!!