Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petshophome.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Sławomir S.
Vest fits perfectly. Material pleasant. For dog ca 30kg zamówiłam size L. Already after the first day use dog is more relaxed. Recommend!❤❤❤
Aurora B.
The product is of good quality, the fabric is very soft, I hope it helps my perrita with anxiety.
Davy B.
ne fonctionne pas sur mon chien
Abhinav N.
well made , but not the right size for my dog …however it fitted my friends dog miniature yorkie. They were pleased. Thank you.
Jordan H.
Such as the description
Petra S.
Product looks good and firmly out. It is wait and see whether it helps relieve carsickness.
Bienvenue D.
super
Catalina L.
Identical to the image. I arrive much earlier than expected. Perfect size for my dog. Just put it on the dog and he just lay down. You just need to try it by car. Very grateful.
Héctor I.
Function
Ángela P.
Good quality, fast shipping size match. I recommend the item and store 100%
Diane H.
excelente producto
Kate G.
Very fast delevery compare to others stores. perfect fit for my little dog.
Willemijn J.
top!!
Amber C.
It really seemed to help my dog calm down
Alexis L.
This is a great quality vest. I’m impressed.
Cristina T.
Item arrived with a few days in advance. To choose the size I followed the tables shows and are correct. Seems to work, during the walk is quieter and pulls less leash.
Joan C.
Perfect for the moment it seems to work
Tufayyur A.
Great item, good quality, recommended to buy from this store.
Nicu F.
It’s perfect! XL
Justin C.
this one too small, the previous one is too big
Hamish B.
great product
Laura S.
All right,
Javier R.
Le Quedo big
אסתר ל.
Very cute. Thanks for fast ecological shipping. My pup loves it
Sergio V.
No is antiestresante
Павел Т.
Very nice vest. Pulls.
Samantha C.
Product as described
Benjamin W.
I found the sizing to be a bit smaller than thought.. But I gave it to someone else..
Samantha J.
Works great. Had one before for differant dog. This one fits much better. Thank you.
Danilo S.
Perfect. Excellent quality. Recommend
Samuel D.
I ordered an XL and, for my greyhound it’s a little big. The next one you order will be the L. Otherwise, all very well.
Jean G.
Very happy with it!! Coincidentally, delivery is today when there thunder is roaring! Quickly put it on my furkid and she didn’t shiver!! Normally she will be shivering from head to paws to tail n with tongue sticking out. It isn’t raining heavily though. Hope it’ll work during a bad thunderstorm. Will update again. Delivery is excellent, 8 days which is absolutely great as we are experiencing bad weather for the past weeks and the poor gal has been shivering almost everyday!