Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petshophome.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Marian M.
Super!!!! Color and size compatible with wymiarem.
Елизавета А.
I have not seen such great quality for such money! The dog is happy to update) on the American Cocker Spaniel size M sat perfectly. The parcel came 2 weeks before Moscow.
Emma A.
Very satisfied with my purchase! The harness is at the right size and very comfortable
Emma M.
Very a lovely dog harness! Fits super. My dog is 49cm high and chest of 69 cm. L is perfect.
Danuta M.
All OK. Recommend. Super fast delivery
Tomás M.
I had the L and now that my cachorra has grown I bought her the xl. The only fault is that the neck has a stop to adjust. The old one already has a small body, the new one adjusts to body but the neck still has a little bit of size left. Still, I love it, it’s good quality, very flattering and it has loin hook and also anti-pull. Great and fast shipping
M.
Arnés perfecto, igual qué en las fotos y se ve de muy buena calidad, Selva va encantada con él. Llegó en 3 días y cogimos las talla L para un husky siberiano de 23kg. Sin duda alguna volveré a comprar.
Настасья Л.
It came quickly) a little less than a month. The village is awesome. M on the ksh bitch border Colley (14 kg, 50 cm in the Withers)-perfectly suited. Quality is good, the picture matches 🙂
Amy L.
Very pleased and so much satisfied with my purchased. Excellent product. Nothing to criticize about it. Well worth every penny. Arrived fast too. I will greatly recommend this store. 5 stars!!!!
Валерия С.
The helmet came in 5 days. Excellent, qualitatively stitched. Bright.
Lutécia L.
Very nice harness but I took a size M, relying on the measurements in the description, and this one is pile hair, it should not grow.
Luana A.
Wonderful product, reinforced, excellent material. Buy other, sure. Super fast.
Antoine O.
Correspond well
Juan F.
It looks really good.
Matthew M.
Excellent harness, efficient and good quality. Fast delivery, 10 days for Belgium.
Mélanie B.
Good quality. Received a few days before the estimated date
J.
Es un arnés perfecto, bonito, bien acolchado y se ve muy fuerte. Compré collar y correa de la misma marca.
Rubén S.
Good product. Reflective, strong and good quality. It’s worth it. Arrived in 3 days
Любовь В.
Excellent harness, I order the second one. Seller recommend.
Jacob S.
Very high quality, nice product. Thanks to store.
Robbe L.
very fast and looks very nice. perfect!!
Alexander C.
perfect !!!! and very fast delivery!! very satisfied!
Dolores B.
I arrive overnight, super fast, in perfect condition, it comes very well topped and has good hold, the only thing I would include the neck measurement because it’s a little bit fair
Donald S.
Perfect and high quality. Shipment didn’t take long. Really recommend
Amber B.
very good quality item..good size..fast delivery
Raquel A.
Perfecto
Sean S.
the dog loves it!
Patrycja K.
Super suspenders, very good quality! Wzięłam size M and are ideal 🙂
Анна Ч.
Fast delivery, excellent quality!
Jesse T.
Really great quality
Lori A.
Perfect
Evelyn W.
Excellent Product, effective as anti-traction harness. Fast delivery, 10 days for Belgium.
A.
Genial.
Maxime L.
Small size I took the for my chow chow and the head does not pass. Otherwise beautiful harness and good quality
Andrés F.
Perfect and fast
Mónica O.
It’s very beautiful and with very good finishes
Victor A.
très bien
Jorge M.
Good quality, fits product description.
Jamie F.
Fits perfectly!!
Víctor A.
I love it, they look really good and they get pretty big. For 48kg Mastin crossing it looks a little small but it fits perfect
Harold S.
got here really fast, very good quality
Carl M.
The harness is VERY good quality and the brown color is perfekt ….I will definitely order from this store again . I ordered a size L for my mix breed dog, he is a 22 kg dog and have a big chest…
Celia M.
It fits perfectly to the body, I have a large size border collie for your race and I have right with the size.
Luna D.
At the top the size is perfect (M) for a 15Kg adult breton spacer. The reflective is super good quality and the color too. Received in 4 days from Spain.
Анатолий О.
Delivered to Peter in 3 days. delivery right to the apartment. the quality is excellent. it came to my samodika perfectly
J.
It arrived in 3 days, on the estimated date and the very right size!
Макс О.
The helmet is chic, I never regretted what I ordered. Corresponds to the description at 105%. Many thanks to the store! I advise everyone. The size is exactly as indicated in the description.