Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petshophome.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Jaap P.
It is a slap and bad filled doily… no donut
Alice C.
The sofa is beautiful and very soft. Only one negative point: my bunny has already licked out all the light blue colour, now it is only pink and white…
Liam B.
Super beautiful and comfortable for my puppies I love
Rebekah M.
I ordered a first cushion for one of my cats and I was really satisfied, but for these the padding is less filled. They are still beautiful and really sweet.
Анастасия Ч.
Delivery is less than 1 month, packed in a very tight small package in vacuum. Beautiful.
Михаил Н.
Chic bed. Warm, soft, cozy, fluffy, the colors are very beautiful and gentle (took a rainbow), sewn qualitatively. Took 90 cm, so that all three seals were enough, only unpacked, and on it already got to sleep.
Virginia S.
It has very little filling, almost empty, the dog is almost in the ground
Влад Щ.
The bed is super! All cats like it. At 60 cm, The Cat and the cat are not tight together
Lucía S.
Super cute. My corgi is so happy. Thank you
Katherine W.
The quality is so so. Last Time I bought the same dog bed from another vendor and the quality was better. I won’t buy again.
Laura L.
Received very quickly-60 cm ok for 2 cats-very beautiful-thank you
Eugene D.
очень долгая доставка. а так супер
אופיר כ.
Wow, just like in the picture even better, it’s very fast I highly recommend.
Julia L.
odeur affreuse à l’arrivée, je l’ai lavé et un de mes chats l’adore, il est un peu petit par contre
Killian G.
Compliant beautiful color but really minimal padding
Edwige L.
Super soft and good size I’m very happy❤️
Вера П.
Awesome donut! The dog is delighted, sleeps in it, kyfit, lies on the back! Thank you
Julia H.
Nice niche but it is not enough to refund damage
Chloé G.
Very nice to the touch. My adorable babies. Already passed into the machine and becomes again as before, once dry just rub his hand on the cushion and it’s good. Fast shipping, I recommend.
Jack v.
Well inspected
Wout G.
Beautiful full mats, color is called Lake dark blue than gray.
Maxime D.
Very good product recommend my dog is Happy and is very cozy the size corresponds all is in accordance with the description and delivery on time
Cloé D.
It’s beautiful for my bitch
M.
Super great material
Josef G.
pretty cool, maybe the filling is not too much, but material is nice, my dog loves it
Edward P.
Very beautiful and big!! Thank you!!!
Josefa M.
It came a little deformed but it’s okay.
Matyáš Z.
Absolutely perfect. Really beautiful. Thank you so much. I will order more 🙂
Ryszard K.
Awesome
Tyler S.
SUPER FAST delivery to the NL. Came packed as small as possible. Biggest size was perfect for Lucky after depuffing it. One happy doggo! Will order again and recommend
Hugo P.
Livraison : Commandé le 22 avril reçu le 19 mai soit 27 jours après. Le vendeur ne répond pas au message, il y a un message automatique pour promouvoir le drop shipping. J’ai du harceler le transporteur colis privé pour être enfin livré. Article : pour le prix faut pas s’attendre à de la grande qualité, pas sure qu’il fasse long feu avec le chiot.
Константин Ф.
Качество так себе. Но щеночку понравилось. Сразу лёг в ней спать. Трепет ее знатно. Волостня вроде не выдирается.