Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petshophome.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Sonia M.
Very good product and good delivery. I would definitely buy again, as everything fits as it should and as described. Thanks for the service!
Глеб Ч.
Лежаночка сшита аккуратно, не перекошенная, ровненькая. Она цельная, нет съемной подушечки, но я постелила пледик и все нормально. Учитывая цену, лежаночка очень хорошая. Рекомендую.
Concepción V.
It fits perfect, even fit her and the cachorra give pitbull
Diogo M.
Perfect!
Vanda M.
Perfect.
Marie-léontine G.
Shipped very quickly but I do not think it will last very long but it will do very well
Esperanza M.
The bed is very good for the price you have. My puppy loves it. I expected it smaller but overall very well.
תומר ע.
In appearance, a very good thing. i liked the dog. Recommend
Marina S.
Perfect for my chihuahua weighs 1.5 and you still have very comfortable place
Krzysztof S.
Comfortable, can a little big size ordered, but dog takes place.
Ido S.
I ordered already a few beds. The grey ones are amazing but the brown is really bad quality.
Юлия В.
A good bed of velor, the dog liked. Qualitatively sewn, the sides are soft, from the back of the strong fabric of the raincoat type, the pillow is not removable. At the bed 70*50 the inner size of the pillow is about 50*37.
Magyar B.
Very reliable store! I ordered brown, but I received grey. I complained that this is not what I ordered, and seller was very kind, he offered partial refund, because this was his fault, that he sent not the right color. Thanks, this was a very good customer service!
Julien L.
Very well, I recommend
אבנר מ.
thanks
Nerea R.
It’s very finite, not much body, normal quality. It seems to deform easily.
Noah S.
ok product
Адам Р.
The parcel came quickly. A bed class! Thank you!
Erika M.
buono
Benjamin B.
came with an antislip mat , blanket and stuffed bone toy 😀
Raila S.
It wasn’t as fluffy as seen in pic. also I chose wrong size but doggie still loves it so that is all that matters.
Ева Ю.
Description matches. The goods were sent for a very long time, but came quickly.
Xavier C.
The bed is not bad for the price. That is, it is very light and at least by summer it will not give your pet much heat. The bad thing is that just getting her out of the package came with a stain on one side, a pity because she deserved the 5 stars.
Louis G.
Excellent service. Thank you!
Maila M.
Nice
Catalina A.
It’s like the picture. Very comfortable and soft.
Кира Ш.
Excellent bed .. Delivery fast ….
Наталья Д.
The pillow is not removable
Natálie B.
Good
Оскар У.
Размер меньше
Antonio S.
No es de muy buena calidad.