Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petshophome.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Renaud B.
Ras very good store
Janusz K.
Plecak super …. Polecam
Ирина Х.
All good, the store recommend
Nina P.
cool
Ігор Б.
The goods came in two weeks, which pleasantly surprised me. The backpack is somewhat soft than I thought. For my dog, the Russian Toy terrier weighing 5,5 kg will be spacious. In the case have not yet tried, we will train the dog to the backpack. While hanging on the balcony, the smell is weathered. But, I’ll upgrade it to make it more convenient.
Kevin L.
parfait
Rita M.
smaller than expected.
Jose J.
Good quality lindi color and very fast delivery thanks
Carl H.
Se règle facilement, bien aéré. Le fond amovible est très pratique. Livraison rapide en France. Couleur plus vive que sur le site. Taille S pour petit chien. Parfait.
Julien D.
Good but not super good quality; I expected better, made quite cheap
Amandine D.
Good product, fast delivery
Annelies V.
Love it
Zoé L.
Order the 11/04 and received the 24/04 it arrived I ordered in size S for a chihuahua of 2kg it is perfect. Thank you to the store
渡辺 遥.
good!! just!!!!!
Dimitri M.
The S will be perfect for small dogs
Катерина Ф.
The product corresponds to the description, but has an unpleasant smell
Théo L.
Practical and NIQUEL backpack
Анастасія Г.
Quality is excellent, I advise the store, everything is super
Grace B.
The backpack is excellent, factory quality, on pesica 5,5 kg took L, came up perfectly
Jesús D.
Great. Size L.
Luke O.
Nice item but a bit small for my small dog should have ordered next size up
George W.
Excellent product. As described and shipped quickly. Unfortunately, I ordered the wrong size and now will go for the bigger one. Very cute bag and recommended.
Давыд К.
Quickly, the goods are excellent, the line is quality, the color is bright ..!! I am very pleased, I recommend the store
Stjepan P.
Good product
Lydia W.
sizing is a bit off, small is too small for very small shitzhu only 4 kg. needs medium, otherwise good quality
Elżbieta W.
Fast Delivery
Pilar C.
Igualito
Valentina B.
My pug loves it!
Rosalie R.
Bag complies with the description. Perfect in size S for my 3 kg chihuahua.
Dobromila Štefánik
Great !
Janice M.
The backpack is just super, the quality is also super, the threads do not stick out, all the seams are even. This is definitely my best purchase .. And most importantly, my dog liked it, she sits with pleasure in it, even falling asleep began, and then she did not want to climb out. My dog is 8 kg in weight .. I just came up perfectly. I’m totally delighted!!! I would put all 10 stars out of 5
Gabriel B.
Bag conforms to the description super fast delivery very good store
George R.
The backpack came quickly, everything is fine, beautiful, the dog is placed Jack Russell, but you need to teach her to sit there somehow. We’ll try. Thank you.
Кирилл Ю.
Excellent. Thank you merchant
Kornel Bahna
Very nice.
Daniel W.
Too big for my Chiwawa
Ксения З.
Товар соответствует заявленному, внешне все понравилось, посылка пришла быстро, с продавцом не общалась. Продавца рекомендую!
Aaron R.
The product corresponds to the description completely. delivery to RB 2,5 months. The backpack is very high quality, sewn smoothly, the threads do not stick out, the zippers are whole and work, there is no unpleasant smell. There is a carabiner to secure the backpack at the waist, and inside to cling to the collar. The dog also norms, does not jump out and does not fall out of it. In general, the backpack is super, I advise, the delivery is long, but it’s worth it
Charlie W.
already coming to day thanks you