Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petshophome.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
M.
ideal
Logan M.
Great size for a smaller bird
M.
My parakeets don’t even listen to it.
Andrew B.
It’s very good and shipping too fast excellent
Jean M.
Ok
Dylan P.
The birds quickly adopted it .. Perfect. Orders to the unit ..
Lucas V.
Very correct products
בני ב.
Excellent fine thank you very much to the store in the shop this. Recommend heat it’s about fast מהצפוי. Acne mouth again!! I שביעת desire
Bas v.
Too small for a parrot.
יוחאי ה.
Looks good!
Яна Г.
Thanks excellent!
Roger S.
Top quality
Loane B.
Très bien
מיטל ו.
A good wand for tapping claws. delivery Fast. 5 stars.
רותי ע.
Great option
Matyáš A.
super
J.
They weren’t the same colors.
Cristina S.
Spectacular quality price. Fast shipping to Canary Islands. Thank you very much. Reliable store
Domingo F.
I love it.
Леся А.
+5
Harm H.
Dull color. Wild cheerful color
Андрей О.
All as in the description, thank you very much to the store.
Légárdi G.
Super
Вера У.
Everything is cool thanks! I did not have time to hang the parrot immediately sat down! And began to eat it)
M.
All right perfect delivery within the agreed time frame
Consuelo S.
Perfecto
Roméo G.
Perfect as usual
Susan P.
Great! I recommend it if you don’t have the concrete one. In two days my nymph already has its much smoother beak and its claws plus shortcuts. The only problem is that since they like to bite a lot of things, on the top he started to take the cape out of whatever it is made and it already comes to wood. You have to be careful not to start eating that.
גדעון א.
as photo came fast
William H.
Good one
James O.
quality is very good. probably the best quality…