Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petshophome.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Стас У.
Very good rope, the dog plays with pleasure.) Sent almost immediately, there was no smell. I did not communicate with the producer.
Yasmijn v.
Whole long shipping time and I ‘ve really a spit Ugly got
Sara W.
Very small and thin
Léonie L.
Small for big dog
Patricia R.
It’s nice but it’s very small
Helen B.
No dog was very happy with the toy thank you very much
Domenico D.
Arrived very late, but my cucciola is happy
Ethan W.
I thought there would be a little more, and so, corresponds to the description and my puppy while suitable, with the store did not communicate
M.
All good
Harry W.
It lasts very little
Anaïs W.
Very small
Lana B.
According to the photo
Debora P.
Very nice and fast shipment
Luigi T.
Arrived velocissimo in 14 days!
Jan R.
very fast delivery quality excellent thank you
Aurora G.
Watch the size, it’s too small, I thought it was gonna be bigger. Rent more go down to the Chinese Bazaar in your neighborhood and spend a few more movies and are much bigger
Weronika A.
good quality
Алина И.
Thank you!
Frank B.
service and delivered everything well Thank you very much for your attention service and delivered everything well Thank you very much for your attention service and delivered everything well Thank you very much for your attention
Jesús S.
The 28 cm are made small for a large dog, but the product is fine
Борис Беленко
Good quality I also like the color I got, it arrived really quick, I first thought it’s too small not 28 cm as it says, but I was wrong. So I’d recommend it but for my dog it’s too small but it’s my fault for thinking 28 cm is enough, it isn’t for a big dog.
Michele M.
As description
Vicente M.
A little small than I imagined.
Alfonso F.
It’s pretty small. Ideal for puppies and mini dogs.
A.
It’s small.
Íker A.
The dog loved it!
Louis A.
Канат хороший. Собака довольна. Быстрая доставка до Перми, спасибо большое продавцу
Lina F.
Smaller than described
Георгий Я.
Did not come, the money was returned
Bárdos P.
Less than expected.
Valeria R.
My dog it worshipped!! Recommended <3
Роман С.
Dog liked
Ofelia P.
It’s just like the description. My puppy loved it.