Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petshophome.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Heather A.
Beautiful camita just like the one you see in the picture. Good touch and fast delivery.
David N.
muito bom
Gellért P.
Not bad, but:The top is not stabile.
Noah B.
My cat loves what I see 🙂
חגית ו.
the fastest shipping ever!! came to israel within a week! very satisfied with the product too.
נוגה א.
Cozy piece
Dylan D.
Everything is OK.
Margarita V.
It’s not as rigid as it is in the picture.
J.
Received in 15 days, the bed is very well, although even the big one is a little tight for an adult cat if they like it and in case you don’t know if they’re going to get in it’s very good to make bed.
Рoмaн Б.
Cat approved)) Nice house To Ukraine delivery fast up to 2 weeks
Sofia M.
Is exactly as pictured
Pablo B.
Very fast delivery and good quality
Ana G.
It arrived sooner than expected! Before 10 days! Looks bigger in the picture than in person, but the size is great for my 6 week kitten. I didn’t even listen to him at first. I put her in and out fast. But within a few days he’s already gone to sleep
Floor d.
wouw that was fast dwlivered! superb!
Justin K.
Goid quality, am trying to teach tge cat to get use to it
Tereza S.
Very fast delivery. The bed looks very nice. I am very satisfied and I recommend the store. Thank you.
Santiago R.
Good product, I am happy with the purchase.
Margarida F.
Very beautiful and comfortable for my cat recommend verdedor
גדעון ל.
perfect for mu chi❤❤❤
Pafnucy L.
Super. Recommend. Cat it loves
Harold H.
Less than thought, but the cat gets in, and he likes
Jesús R.
It is just like the picture! So soft and cozy. My cat loves it 🙂
Cristina D.
It’s very nice and my little bitch likes it. Although it is very hot and prefers summer
Lorena R.
Compre la grande y para un gato adulto, esta bien de tamaño. Es muy suave y llego muy rapido
Sara R.
Very pretty, it can be used in those two positions depending on what the cat prefers and is very good, it’s a little smaller than I imagined, but it’s fine since my cats are small
חגית ע.
The cat liked his new bad. Exellent product!
J.
Product purchased for poodle toy puppy and does the function properly. He loves to be inside as it feels like it’s du lair
Francisca M.
The product is fine, but what I don’t like is the bottom where the cushion goes. The cushion is good, the whole cave structure is good, it has quality, but what has NO quality is the background, where the cushion is put (the cave floor). It’s so thin it has a semi-transparent fabric. When a cat sharpens his nails, he’ll be crushed in less than 24 hours, of course if the cushion is on and where it won’t happen, but you won’t be watching the cat with what the cushion will move and how it gives you with your nails you run out of cave. It’s a shame, because the whole article has good quality, if the fabric on the walls is good and thick, why don’t you put the same fabric on the floor? On the ground it is precisely where it suffers most, for rubbing, entering and leaving your cat, etc. I’m sorry, but I won’t buy it again for this, because of the soil cloth that is very thin and breaks with nothing.
Альберт Ч.
Very nice cat. Fast shipping.
Capucine G.
Great, is pretty big so will fit big cat and small. Well sewn and mięciutkie. Really recommend for this price worth.
Sandra W.
Very soft and good quality cat bed. Quick shipment as well!
Olga G.
Beautiful and warm. My kitty is delighted
Mónica G.
Perfect, this measure is for a puppy or a small size adult
Brittany A.
Good waterproof material. It’s bigger than I thought and it goes up and down the roof without being deformed.
Rosalie B.
Adopted immediately!
Olivia B.
Good quality and arrived sooner than I expected.
Xavier P.
It is low calidas and therefore comes deformed and is badly mounted cave type.