Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petshophome.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Василий И.
Quality is good. Surprisingly, but still holds). Two Jacks have not torn yet)).
Quentin G.
Article at the top but not very solid my dog will quickly destroy it .. But hey, for the price, we will not complain
Summer W.
Looks perfect for my small dog. Good for a non-aggressive chewer. Nice size squeaker. Ordered Feb 15 and arrived Mar 9 in Canada, decent speed.
Леонид О.
The toy is large. Good, bought as a gift.
Mathéo R.
not very resistent for a pet toy
Fernando T.
Very good quality! I recommend it.
Степан Ж.
The toy is amazing! I order regularly, for a large dog. Withstands games year! The dog is happy, so am I).
דינה ל.
very good
Олеся С.
Awesome elephant, the dog said thank you! The truth is not enough for a long time
Jason C.
Very cute. As a picture.
Ефим У.
Toys for the dog I take only here. Excellent quality, great price and fast delivery. Traditionally recommend
Alexia C.
Smaller than expected
Zygmunt K.
Very pretty toy, high quality. Fast shipping. My little dog happy Recommended!
Kathryn P.
Happy with this Lion! Very cute! Arrived around 15 days after order to UK.. Thanks
חיים ב.
מצויין
Jonathan H.
The dog appreciated! Excellent quality!
Veronica R.
Apprezzato dal mio cane.. Vediamo quanto dura visto la razza abbastanza nervosa con i pupazzi.. Per il momento resistente
Beatrice R.
Perfect, very fast shipping and good quality.
Daniel R.
At 5 days he broke it
Tomasz D.
Hair lwie beznadziejne.
高橋 直.
Cute!
שירה פ.
Excellent quality, very fast delivery.
石川 凛.
item shipped very fast! thanks store
Кира У.
Very good quality toys. I write a review two weeks after the use of my dog (Spitz average). Nothing is damaged, not torn, threads do not stick out. Absolutely anti-vandal toy, super. At first it seemed that she was big for my Spitz, but it turned out quite the opposite-with such a size it is convenient to play with a dog, there is something to grab to The dog is just in love with her, now it’s her favorite toy. Took two different pieces-one at the cottage, the other in the city. I advise you to buy.
Anna L.
Product received quickly, conform to the description, beautiful color, good quality, my dog loves it!
Melissa M.
Make you satisfied
Noémie P.
Maybe a little fragile. To see
Вадим К.
Pleasant to the touch. Made well. The pishalka does not get out, it will be necessary to steam.
Sharon D.
Goods OK, Seller Fast shipping goods. Recommend and goods and Sprzedawce
Адам Ш.
The toy is cool. I thought only that there was a bottle of plastic, and there inside the pishalka impossible. Let’s see if Labrador can last long.
J.
Super fast delivery (5days). Lion lost part of its mane, but survived))) really pleased
Геннадий Ж.
Super Toy. I order the second elephant. The first lasted five months, fell by the death of the brave.
Марина Т.
Toys came, quality is good, size too)
Haley B.
Arrived in good condition in plastic bag. My dog loves them❤
Мирон Л.
The dog is happy! This is the second such elephant. Thank you!
Лев Х.
Прекрасная игрушка
אבנר ע.
super
Арина К.
It is super fast shipping. To Moscow in 10 days. The quality is super, huge and loud squeak. Two dachshund per day have not torn the toy yet
Григорий С.
The toy is excellent, quality. I recommend both the product and the store.