Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petshophome.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Леся С.
The bed came quickly, big. Does not fall asleep and does not shed. Soft, stuffed well, generously. The only thing-I thought that the lid was soft-just a rag, but it turned out that it had some kind of hard lining inside, somehow boasting .. I’m not sure the seals will like it. But I’ll see… Kittens while ignoring it, but I hope that they will love, as in general and the idea and performance are good. Thank you!
Татьяна С.
Delivery 25 days!!! Excellent lounger!!!
Witold K.
ok
Жанна Щ.
Sent for a long time, but delivered quickly) cats have not been appreciated yet, for several days no one lies)))
Lennard T.
Super lovely little bed… have bought it for our small Chihuahua and the small mouse loves the bed
Patricia R.
good
Регина Я.
супер !!! как в описании
Janine P.
nice
Matyáš K.
nice, happily cats
Lina L.
Fast shipping and very neat! To recommend without hesitation!
נוגה י.
Fast delivery, good quality just as pictures
Eva C.
mes chats ne sont pas en kiffance intense, en mm temps il fait chaud maintenant donc je sais pas trop. a suivre mais super promo et envoyé rapidement
Gilbert B.
Quality, is top good product I recommend
Марат Я.
She took 35 to 35. Only for a kitten will do. For that Terrier is small. Not stable.
Carolina C.
They’re just as we expected. We bought one for each 50cm x 50cm kitten, but in one fit the two to spare. They still have one month and two months respectively, although adults will also fit in one. If you get a little fruity by putting your hand on the bottom of the bed and gently pulls up, the bed itself takes shape and keeps the cover up. Anyway they love to get inside and cover for them. A fantastic purchase. They are delighted and so are we. As a negative notation (outside the store’s deal), the parcel company that took care of our order, without our prior consent or notice, decided to deliver the package to a hairdresser close to We found out because the carrier indicated that the package had been delivered and we went to claim it. A mess. The deal was terrible. We also had to take care of the package personally because the transport company was misunderstood.
Sean R.
Good product but cat zero, it does not go on it
Анфиса Д.
очень круто, супер!!
Кирилл Ю.
Sent fast. The color is not what I ordered. A little upset. And so the bed is soft, fluffy. Koteyke while she is afraid of her)
Antonin G.
Fast shipping and very neat! To recommend without hesitation!
Sławomir K.
Super cute nice soft
Charlotte B.
Parfait
Juliette G.
It seems super comfortable, I will see to use if my cat adopts it or not
Fernando H.
Just like I asked for it.
Susana C.
Very pretty and big, the top is loose, simulates being like a sheet. But it’s amazing, it came faster than expected
Anthony P.
Great as in the picture, top !!!!!!!!!
Maxence C.
The product is of great quality but beware it really size small. My Bitch unfortunately is too big to use it too bad
Macéo L.
Excellent my cat has his new bed thank you ali
Алиса Е.
Wrote fast
Rémi C.
The article is perfect for my cat. The object is in accordance with the description, happy with the purchase in view of the price. Very good value for money. Fast shipping. Perfect
Jennifer W.
Thank you Muyyy, no strange smells, my yorkshire really likes me. Size enough wide for a weight of 4 kilos. They can practically enter 2 4 kilos and one 2 kilos He arrived in less than a month. I recommend buying product and store.