Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petshophome.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Jennifer H.
Great goods! The description corresponds completely. Looks quality. Tried on the minisitz, everything was fine. The dog is happy!
Anna Z.
OK, THK
Marion R.
I recommend 1000000 times!!!!! My dog is too much in it does not move and me it makes me a weight less than the bag!
Mathis A.
Looks good quality. Received quickly.
Тамара Х.
The supplier of the young man to the Moscow region reached 9 days, though L for York 3,4 kg is too big, I order the second M.
Alfredo M.
I wanted to make sure and I asked for one size more than that corresponding to my Yorkshire, so it comes with something big, but it’s great. Toby’s thrilled and I’m even more.
Адам Щ.
Everything is fine, the quality is always on top. I purchase periodically in this store for my York.
Ульяна М.
Super fast delivery, excellent carrying, though sobaken is a little shocked, but will get used to it. The store is good!
Gloria Carter
Отличный! Мой пёсик весит 2 кг, я брала размер S. Собака сидит там очень спокойно даже очень продолжительное время, думаю, что ей достаточно удобно. Очень удобно так ездить за рулём, собака зафиксирована и сидит, не скачет по салону авто и не отвлекает от дороги.
Sarah W.
Super5 zvaigznes!
Raúl M.
Very pretty I bought another one for me chihuahua
Даниил Ч.
Everything is fine! Delivery is fast, the quality is good. Description corresponds. For Spitz weighing 3.5 kg took the size of L. Fit perfectly. My button sits in it quietly. Very excellent and necessary thing! We are very pleased with the attempt) I advise)
Patricia O.
Perfect product, great material. Was even better than I expected;)
Юрий М.
I liked the carrying, everything is convenient, for cycling just right. For the toy terrier, the weight of 2,5 kg approached the size “M”. Thank you store.
Иван С.
Fast delivery of the Week 2, quality and soft, took on the size of the dog, sits comfortably 3 straps. One in the middle of the back and two on the shoulders! Cool piece
Влад Ж.
брала на вырост. качество класс.
Timothée G.
Pretty and practical
Василий Х.
The backpack is pretty, fully corresponds to the description. It is not clear whether the dog will be convenient or not, while just trying on. Chip weight 4 kg. With the store did not communicate, the parcel quickly sent. In a month on Sakhalin.
Филипп Я.
The order came quickly, the quality is good, on York 2.800 kg. Size M came up perfectly. Thank you store.
Виктория У.
Super, but for a dog dog 5,600 kg is too small, once in two
Оксана Ф.
The quality is excellent. Slightly did not guess with the size. I ordered S, yor-2. 300. M would be just right. I did not communicate with the store.
Назар Е.
The bag is very good, pleasant to the touch, the sizes approached, the delivery is fast, ordered on the Russian Toy Terrier 2 kg size M, I recommend)
Борис Щ.
A detailed review of this product on my YouTube channel Elena COR is also happy to see you on our page in TikTok # macaxenechka. Good Goods. Description exact. Carefully you need to look at the grid of sizes from the store. With the seller did not communicate, the goods came quickly. No foreign smell.
Степан У.
Size L perfectly sat on Spitz 3 kg. Sewn neatly, I recommend to buy.
София Т.
Paid 22.05.21, received 09.06.21. delivery fast, tracked. Everything has come qualitatively packed. Sewn well, does not smell, threads do not stick out. Size is the same
Ellen J.
Ordered 14. May Received 9. Jun Super good quality for the price. Besides, it’s fun to use it and our puppy seems calm with it. Highly recommend it! 😉
Aaron D.
super
Юрий О.
Thank you, we really liked the bag, everything is good!!! The dog weighs 2.500, the size M came up perfectly!!!!
Eylül Yüksel
Fast delivery and great quality!
Eugene P.
Very beautiful, good terminations and arrived very fast in Chile
Miguel M.
Perfect, super fast shipping
Hanneke v.
Een goede maat, ik heb grote chihuahuas en ze passen er in, geweldig
Charlotte T.
Very fast compliant with the order Thank you,
Jayden G.
Ordered on May 25, 2021- Came on June 10, 2021. Fast shipping!! The material is pure fabric and sewing are good. Size was perfect for my 5 months old Shih tzu/Chihuahua. Highly recommended product and store 🙂