Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petshophome.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pedro I.
Everything as expected, super good material
Ante P.
Great.
Rosario D.
These squiners cannot be missed in an agapornis cage. They love being there and tearing them apart haha.
Irene L.
All right
Laura v.
My birds love this one, only it came with too less rings. It came with 3 and you need 6. It’s solvable but sloppy. After all im happy
יואב י.
The platform is made of soft wood. The Parrot eats it, and he does it very well. I can’t get away with it if it’s completely gnawed once.
Lucas W.
fast and safe delivery, good product on a nice price, thnx!
Hugo M.
Good quality
Alexis M.
Super quality price!!
Geert V.
great
Julien G.
In combined delivery arrived very quickly and left and good qualities for the price
Lara K.
Très bien
Артём О.
+5
Jordan G.
My bird loves them, they feel good quality
Billy D.
Exactly as described and it came quickly! My birds are loving it!
Роман А.
Всё целое пришло
Milagros S.
Equal to photo good value shipping price in 12 days
Rose G.
Love it it’s a soft type of wood so I think it best for small bird
Максим Б.
The shelf is good! The parrot was pleased. But a little upset that nowhere is it indicated from which tree it is made.
Jacolien H.
Ordered on 23.02.2021 received on 15.03.2021! Beautiful exactly as described and on the picture.
Bruce R.
Very quick shipping to UK.
Louis G.
Ta de pana
Iván C.
ideal
Mariano G.
Everything ok I come super Fast
Leentje d.
Fine as described. Fast delivery.
E.
Very good quality, recommended
Dimitri G.
good
Jaap d.
Super
M.
A little small for an agapornis
Raúl M.
Perfect
Олександр Беленко
Shvidka delivery. Good aptitude
Harm P.
same as the picture
Valentine B.
Perfect! All well received! Compliant product 🙂
Lucie D.
Top as in the picture
Владимир С.
Days in transit 39
Fahad J.
Good
Evan B.
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