Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petshophome.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Valentina C.
Arrived really fast and is really good quality, is the same product that stores sell but at much lower price. My cat can’t escape from this lace, but he absolutely hate it anyways.
Глеб Г.
The cat did not like it and the helmet barely climbed on it, it’s a pity, but the purchase turned out to be useless
Josefa P.
It’s a little thin but for the price you have, okay!
Filippo V.
ottimo
Святослава Б.
The description does not specify the width of the leash. It is very narrow and will not last long. Quality is so-so.
Елизавета У.
Dadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadadada
Martin D.
bien
Ludwik P.
Fajne
Ева К.
All OK.
Mariela V.
Too small for my cat
Михайлина В.
Delivery to St. Petersburg 2 weeks. The goods correspond to the description
Sean H.
The business may be different goods also good
Andrada P.
.
Jan W.
Fast delivery, recommend
Tinca T.
Very nice❤️ My cats move very well with those straps
Анастасія Д.
All OK. The leash is good.
Рycлана Ж.
The collar is normal, and this piece on the case is not adjustable and for my cat is very small, the order came before the declared time
Joan G.
very good quality and size !! beautiful blue colour. leash size great for walking the cat outdoor. fast shipping. I recommend the store. product received is as per the description ad on the sellers page.
Luna P.
Perfect for my cat, and identical to the photo I recommend
Владимир А.
Very good
Sten L.
In general, not bad, but the cat may not like it (we have it constantly twisted in it)
Ксения Ж.
Excellent collar, the goods came very quickly, but for more than a month his Mail could not be found, in the end in another compartment turned out. As a result, the store of the post of Russia
Борис К.
Description fully corresponds. Satisfied with the purchase!
Sandra S.
In general, norms
Сергей Ш.
All as in the picture. Smells good)))
Пётр З.
On my Scottish 7-month size just. But when it becomes big no longer to wear.
R.
It came faster than i thought. And my 6-months olds cat fits well. Her weight about 2,3kg
Олексій Г.
The size approached. I used to take exactly the same, only black. Surprisingly, the black looks a little bigger. The parcel came to a new mail, with all other parcels
גלעד ש.
Good quality!