Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petshophome.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Арина Б.
I order not the first time, super fast delivery from Moscow.
Екатерина Н.
I ordered my cats-I liked it, now I ordered my mother, also everyone is delighted!
Nathan S.
Very good products, I recommend this store, the collaboration with him is great!
Donald P.
Delivered the next day. The first half of the hour the cat studied the goods. Tried to turn it over with his paw. And then he realized and began to drink. Today is the second day and mastered and drinks with pleasure. He doesn’t drink out of the Bowl, only from the tap. This is a good substitute. It’s through yusby rerehodnik. Nice backlighting
Brian F.
Excellent!
Богдан А.
The parcel came very quickly. The cat is still studying this drinker
Любовь П.
Super fast shipping from Spain on less than 48h. The fountain is cool and 100% silent, my cat loved it
Samuel A.
Very silent, very good quality
João S.
Perfect
Samuel W.
The store sent the goods on the fourth day, after payment ordered three goods from this seller he sent all together very happy, product quality, fits the description everything is fine, I recommend!
Karen S.
Perfect!!! just as the picture shows! gonna buy it again! Thanks
Евгений К.
Delivery by sdecom to door in 5 days after order! Filters came up perfectly!
Andrew P.
Great fountain! My cat loves it! Shipped and delivered in two business days! Very recommended this store.
Артём Ч.
Спасибо большое продавцу, беру 2ой в подарок. Все супер, 2 е кошечки и 2 е собачки Тоя, пьют с удовольствием знакомство у кошечек было дольше, чем у собачек.
Катерина М.
It’s beautiful and silent. But my cats afraid of it for some reason. They are really shocked. Maybe I need to wait more time.
Fiona R.
Best
Людмила Х.
To the Irkutsk Region in 4 days, brought the courier. It works quietly, all Hood. As a gift put a vest for a pet, the cat did not appreciate of course;)
Darek K.
Very fast shipping
Jane A.
All as in the description perfect
Álex C.
He loves his source is very quiet Super fast shipping I recommend this store
Екатерина Щ.
Excellent, the cat is not immediately but began drinking, delivery to the Chelyabinsk region 4 days
Алла М.
The cat appreciated. It came quickly from a warehouse in Russia in 7-10 days. Quiet.
Christian A.
Sold polite, sociable Thank you
Joe H.
Happy with the purchase all as in the product description
Alan S.
Fantastic store items beautiful
Roger L.
Product fully matches the description very beautiful, Thank you store!
Nicola B.
Received the parcel, very fast for some days! The quality is excellent! I am happy! Pleasant to work with you! Thank you very much!
Vanessa B.
Nice product as is described
Тамара С.
The goods came quickly, in the kit there is no power supply for 5V Pleased gift in the form of overalls for a cat.
Иван Х.
Fast delivery, Fountain worker, but came damaged. The store sociable and without problems returned part of the money
Élouan D.
The fountain and very nice and very good quality it just lacks to see if it will hold in time. Received in the temp I recommend :-))