FAQ’S

How long will my order take to arrive?

To serve you better and get the best prices, your order may be shipped from one of our International suppliers. Therefore please allow 7-20 business days for your parcel/s to arrive.]

Can I track my order?

Yes, if you need to track your order, simply send us a message and we will send you a tracking number.

I have received only part of my order in the mail so far. Can you tell me where the other items are?

As noted on our shipping page and in your order confirmation emails, we ship directly from different suppliers around the world. So,  if you purchased several items,  they may likely arrive in different packages. Please be patient and the rest of your order will arrive soon!

Can I cancel my order?

Sorry! We can't currently do cancellations. We're working on developing a better cancellation system in the coming months.  

I never received my order. Help!

Oh no! We'll sort this out for you. If it's been over 40 days since you ordered (our maximum delivery time right now), submit a support ticket to us by clicking here and we'll look into the status of your order and resend it to you with no questions asked.

I'm having a technical issue on your site or can't place an order because of an error. Help!

Please try on a different browser (e.g. Chrome, Firefox, Safari) or retry in a few hours.